Customer Service Representative(Bilingual)

4 days ago

Brampton, Ontario, Canada Pillway Full time

Overview
Pillway Pharmacy is on the lookout for a Bilingual Customer Service Representative fluent in French and English to provide exemplary support and service to our diverse customer base. This role is vital for managing non-pharmacist-specific inquiries, including shipping issues, in-app problems, technical glitches, and payment questions. The ideal candidate will be an expert in navigating our CRM system to ensure customer tickets are actioned promptly and escalated according to our service SLAs. As part of our customer support team, you will also participate in support programs for marketing campaigns, offering detailed information and assistance on promoted services. This position requires close collaboration with the Pharmacy Experience Specialist team to resolve complex issues, providing a seamless and efficient customer experience.

Key Responsibilities

  • Bilingual Support: Offer support and resolve inquiries for both French and English-speaking customers, maintaining high satisfaction levels across our diverse customer base.
  • CRM Management: Efficiently manage customer tickets within our CRM system, ensuring timely action and adherence to service SLAs for issue resolution.
  • Issue Escalation: Identify and escalate complex issues to the relevant teams or departments in a timely manner, ensuring swift resolution of customer concerns.
  • Campaign Support: Handle inbound calls related to marketing campaigns, providing information and assistance in both French and English to maximize customer engagement and satisfaction.
  • Technical and Payment Support: Troubleshoot technical issues with the app or website and assist with payment-related inquiries, ensuring a smooth and hassle-free customer experience.
  • Pharmacy Liaison: Collaborate with Pharmacy Experience Specialists for issues requiring pharmacy input, ensuring comprehensive support and resolution.

Qualifications

  • Fluency in both French and English is essential.
  • Proven track record in customer service, with experience in tech support, healthcare, or similar fields preferred.
  • Strong familiarity with CRM systems and adept at managing and prioritizing tickets.
  • Excellent problem-solving skills, with the ability to address technical and payment-related inquiries efficiently.
  • Effective communication skills, capable of explaining complex issues clearly in both French and English.
  • High level of empathy, patience, and dedication to providing a positive customer experience.
  • Ability to work flexibly in a remote, in-office, or hybrid setting, adapting to the needs of the business and team.

Why Work With Pillway?

Joining Pillway Means Becoming Part Of a Pioneering Team Dedicated To Revolutionizing Digital Pharmacy In Canada. Here's Why You Should Consider Us

  • Competitive Benefits and Compensation: We offer market-aligned salaries, comprehensive health benefits, and the potential for participation in our Employee Stock Option Plan over time.
  • Flexible Work Environment: Our culture thrives on flexibility, allowing you to balance work and personal life seamlessly.
  • Inclusive and Dynamic Culture: Be part of a great workplace culture that values diversity, innovation, and teamwork.

Interview Process
Only applicants whose experience aligns with our requirements will be contacted for next steps.
Join us at Pillway for a chance to shape the future of digital healthcare, where your work impacts lives daily, and innovation meets inclusivity.

  • Bilingual Customer Service Representative

    1 week ago

    Brampton, Ontario, Canada Canon Careers Full time

    OverviewBilingual Customer Service Representative - HybridMonday to Friday 8:30 am to 4:30 pmDo you have experience working in a customer service role?Are comfortable spending the majority of your day on the phone?Do you have basic computer skills?As a Bilingual Customer Service Representative, you will be responding to calls from our customers in a...

  • Customer Service Representative

    2 weeks ago

    Brampton, Ontario, Canada Red Moon Factory Full time

    OverviewWe are seeking a dedicated and personable Customer Service Representative to join our team. In this role, you will be the primary point of contact for our customers, providing exceptional service and support through various communication channels. The ideal candidate will possess strong communication skills, be multilingual (English, Punjabi, Hindi...

  • Customer Service Representative

    2 weeks ago

    Brampton, Ontario, Canada Aaxel Insurace Full time

    Company descriptionAuto & Home Insurance Brokers based in BramptonJob descriptionAs a Back office Customer Service Representative in our Insurance Brokerage, you are responsible for processing All new business applications, Service requests for policy changes, Documenting all customers files with 100% accuracy within given time limit. The job requires very...

  • Customer Service Representative

    2 weeks ago

    Brampton, Ontario, Canada Godspeed Group Full time

    Customer Service RepresentativeJob Summary:We are hiring a Customer Service Representative to work with one of our transportation and logistics clients The successful candidate will manage the full scope of client order processing while collaborating closely with customers to develop creative solutions that address their needs. Active participation within...

  • Holiday Customer Service Representative

    2 weeks ago

    Brampton, Ontario, Canada LCBO Full time

    Location Address:80 Peel Centre Drive, BramptonSalary / Pay: $20.36/hourJob Posting Description:At the LCBO, we always have the right spirit Do you?NOTE: Candidates are only required to apply for one position for cities/towns with multiple locations and job postings.We have an immediate need to hire great people with an engaging personality, who are...

  • Holiday Customer Service Representative

    6 days ago

    Brampton, Ontario, Canada LCBO Full time

    Location Address:545 Steeles Ave. E., BramptonSalary / Pay: $20.36/hourJob Posting Description:At the LCBO, we always have the right spirit Do you?NOTE: Candidates are only required to apply for one position for cities/towns with multiple locations and job postings.We have an immediate need to hire great people with an engaging personality, who are...

  • Holiday Customer Service Representative

    1 week ago

    Brampton, Ontario, Canada LCBO Full time

    Location Address:9970 Airport Road, BramptonSalary / Pay: $20.36/hourJob Posting Description:At the LCBO, we always have the right spirit Do you?NOTE: Candidates are only required to apply for one position for cities/towns with multiple locations and job postings.We have an immediate need to hire great people with an engaging personality, who are passionate...

  • Customer Service Representative

    2 weeks ago

    Brampton, Ontario, Canada Mauser Packaging Solutions Full time

    DescriptionResponsibilities:Establish relationships with customers by communicating and resolving issues.Responsible for order entry and/or maintenance for assigned accounts. Review plant delivery schedules versus requested dates and resolves any conflicts. Tracks and communicates any changes and potential service issues to the customer.Communicate order...

  • Customer Service Representative

    2 weeks ago

    Brampton, Ontario, Canada BMO Full time $34,750 - $47,250

    Application Deadline:11/29/2025Address:9990 Airport Road Job Family Group:Retail Banking Sales & ServiceDelivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through...

  • Customer Service Representative

    1 week ago

    Brampton, Ontario, Canada BMO Full time $34,750 - $47,250

    Application Deadline:01/19/2026Address:8950 Hwy Job Family Group:Retail Banking Sales & ServiceDelivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels...