Customer Service Representative

1 week ago

Brampton, Ontario, Canada Red Moon Factory Full time $35,808 - $53,472 per year

Overview

We are seeking a dedicated and personable Customer Service Representative to join our team. In this role, you will be the primary point of contact for our customers, providing exceptional service and support through various communication channels. The ideal candidate will possess strong communication skills, be multilingual (English, Punjabi, Hindi ), and have a passion for helping others. This position offers an opportunity to develop your skills in customer relations, data entry, and sales within a dynamic environment.

Duties

  • Respond promptly and professionally to customer inquiries via phone, email, or chat.
  • Provide accurate information about products and services, ensuring customer satisfaction.
  • Assist customers with account management, including data entry and updating information in the system.
  • Identify opportunities for upselling and cross-selling additional products or services to enhance customer experience.
  • Handle complaints or issues with patience and professionalism, aiming for resolution and positive outcomes.
  • Maintain detailed records of customer interactions and transactions for quality assurance purposes.
  • Collaborate with team members to improve service processes and contribute to a positive work environment.

Requirements

  • Excellent communication skills in English; bilingual proficiency in Spanish is highly desirable.
  • Strong data entry skills with attention to detail.
  • Demonstrated analysis skills to assess customer needs and provide appropriate solutions.
  • Experience in sales or upselling techniques is a plus.
  • Exceptional phone etiquette and interpersonal skills.
  • Ability to multitask efficiently in a fast-paced environment.
  • Previous experience in customer service is preferred but not mandatory; training will be provided.
  • Ability to work well within a team and adapt to changing priorities. This role is ideal for individuals who are enthusiastic about delivering outstanding customer service, possess excellent communication abilities, and are eager to grow their career in a supportive environment.

Job Type: Full-time

Pay: $17.20-$25.90 per hour

Work Location: In person

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