Groups Destination Specialist

Groups Destination Specialist

Job Type: Full Time

Location: Toronto

Reporting to: Groups Manager

Salary: CAD $50,000 per year + highly competitive commission

Job purpose:

Our Groups Destination Specialists channel their love of travel to advise and create customized travel experiences for all types of group travel. You will be joining a dedicated team of passionate travellers and sales experts. Here are some of the things you will do:

What will be your key responsibilities?

• • Utilize your exceptional sales skills to convert inquiries into confirmed bookings by implementing effective qualification, follow-up, and quote management techniques tailored for customized group travel.
• Draw on your passion for travel and personal experiences to design and personalize unique itineraries for groups. These tailored journeys may include thrilling adventures in the Australian Outback, unforgettable golf outings in Victoria, immersive circumnavigation cruises of Iceland, culinary tours in Italy, or meaningful religious pilgrimages to Portugal.
• Create engaging, interactive, and personalized itineraries that reflect the specific needs and preferences of each group.
• Ensure all bookings are handled with careful attention to detail, managing administrative tasks and overseeing every element of the proposal and quoting process.
• Communicate our group travel offerings and commitment to service through various platforms, including email, phone, video, and chat.
• Present your customized itineraries to group organizers confidently, inspiring excitement and bookings.
• Build strong, lasting relationships with your customers to encourage referrals and repeat business for customized group trips.
• Represent Goway's values in all aspects of your work.

What are we looking for?

• • Proven experience in a sales-driven environment with a strong understanding of the travel industry. You anticipate customer needs and excel at closing sales.
• Proactive mindset and goal-oriented approach, equipped with the right tools and motivation to achieve sales targets in a fast-paced setting.
• Skilled in customizing travel solutions to meet individual needs, recognizing that building strong customer relationships is key.
• Highly organized with excellent time management skills, able to juggle multiple tasks, including handling inquiries, follow-ups, and processing documentation.
• Curious and eager to learn, always seeking to expand your knowledge of destinations and the industry.
• Technically savvy with GDS experience, preferably Amadeus, and a solid understanding of reservation systems for efficient workflow.
• A true team player, thriving in a collaborative environment where success is shared with like-minded, passionate professionals.
• Experience with MICE is beneficial.

What can you expect from Goway?

Imagine working for a company where your career feels like an adventure. At Goway, you'll join a global community that supports one another:

• We offer a competitive salary accompanied by performance incentives, and we place real importance on time away from work, such as paid personal days for when life calls for them and your birthday off each year.
• Your future matters to us, so we match your RRSP contributions and provide comprehensive medical, dental, and vision coverage.
• Our commitment to professional growth means you'll have access to continuous learning and industry-leading training that keeps you at the forefront of travel innovation.
• Travel is in our DNA, so you'll enjoy exclusive perks and discounts on worldwide getaways.
• Since we operate across Toronto, Vancouver, Los Angeles, Manila, Sydney, and beyond, you'll collaborate across cultures and shape a career path that reflects your ambitions.
• Goway is an equal-opportunity employer. We celebrate differences and are committed to fostering an inclusive workplace for everyone. We appreciate every applicant's interest. Please be advised that only those selected for an interview will be contacted.

How to Apply:

If this role feels like your next step, click "Apply Now" to create your profile, upload your CV, and share a few details about yourself. Our talent team reviews every application, and if your experience aligns with our needs, we will reach out to set up the next step.\

AI Screening Disclosure

To help us fairly and efficiently review applications, we use an automated screening process to assess responses to pre-determined questions. This initial step ensures all candidates are evaluated consistently. Qualified applicants will be reviewed by our recruitment team for further consideration.

Additional Notes

Goway Travel Ltd will retain applications, notifications, and records related to this posting for three years, reflecting our commitment to fair and equitable hiring practices.

Recruitment scams & fraud warning:

Please be aware of any suspicious emails or WhatsApp activity from individuals pretending to be recruiters or senior personnel at Goway Travel. We will never ask you to install an app during the recruitment process. If you receive a message of this nature, please ignore it and report it to Goway.

About Goway

Founded in Toronto in 1970 by Australian economist Bruce Hodge, Goway has evolved from a one-person dream into a family-owned global leader in tailor-made travel. With our headquarters in Toronto and hubs in Vancouver, Los Angeles, Sydney, and Manila, our team of over 700 talented employees designs travel experiences in more than 115 countries across all seven continents. We're united by a passion for travel and are committed to doing the right thing: supporting diversity, equity, inclusion, and sustainable tourism that enriches local communities. Whether working remotely or side by side in one of our offices, we operate as one forward-thinking team, transforming wanderlust into life-changing adventures for our fellow Globetrotters. Discover more