Social Media Coordinator B2C

5 days ago

Greater Toronto Area, Canada Tag Full time

*Tag does not utilize artificial intelligence tools in its application, screening or hiring processes.

*This is for a new position

POSITION SUMMARY

In this role, you will support the day-to-day operations of a large, multi-vertical social media program for a global consumer-facing technology brand. You will work behind the scenes to keep content moving—organizing assets, supporting publishing workflows, routing approvals, and escalating community interactions—so that Social Media Managers and Content Leads can focus on strategy, storytelling, and engagement.

This role is ideal for someone who thrives on organization, process, and momentum. You'll be deeply embedded in social operations across Corporate, Partner/Retail, Consumer, and Gaming channels, acting as the connective tissue between account teams, project managers, and social execution.

RESPONSIBILITIES

  • · Support publishing workflows across all B2C social channels by managing schedules, asset readiness, and approval routing.
  • · Assist Social Media Managers with content trafficking, including uploading assets, tagging, and scheduling in social publishing tools (e.g., Sprinklr).
  • · Maintain editorial calendar hygiene, ensuring timelines, assets, and metadata are accurate and up to date.
  • · Coordinate with Project Managers and Account Managers to track deliverables and ensure content stays on schedule.
  • · Monitor inboxes, DMs, and community touchpoints to identify posts or messages that require escalation to SMMs or Leads.
  • · Help organize creative assets, briefs, feedback, and documentation across shared systems.
  • · Support reporting workflows by pulling screenshots, links, and basic data for monthly and quarterly recaps.
  • · Assist with reactive moments by quickly routing assets, approvals, or publishing support as needed.
  • · Flag risks, delays, or missing information early to prevent bottlenecks.

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