Scientific Cloud Ops Specialist

Our Why At Dotmatics 

At Dotmatics, we believe science, data, and decision-making must be deeply intertwined for innovation to thrive. 

Our Portfolio includes Luma, LumaLab Connect, ELN Platform, Graphpad Prism, Geneious, SnapGene, Protein Metrics, OMIQ, FCS Express, LabArchives, NQuery, EasyPanel, MStar, SoftGenetics and Virscidian.

We have a vision for a new Lab of the Future that will change the future of scientific research.

We have created the world's most comprehensive digital science platform – best-of-breed software applications already used by more than 2 million scientists, together in a single ecosystem united by a powerful, flexible enterprise data platform. This is not flat data buried away in digital graveyards. This is dynamic, multi-dimensional decision-making.

Scientific enterprises need a new level of effectiveness to achieve tomorrow's breakthroughs. Illness will not wait. The biosphere will not wait. We are tireless in our vision, because the time for innovation is now.

Shaping the Future of Science At Dotmatics 

Our global team of more than 800 colleagues are dedicated to supporting our customers in over 180 countries. Together, with our scientific community of users, we accelerate scientific innovation in order to make the world a healthier, cleaner, and safer place to live.

You'll join a collaborative, global team pushing the boundaries of scientific innovation.  Your ideas and efforts will have a tangible impact, accelerating scientific progress and discovery. We offer a dynamic, remote-friendly environment that fosters high integrity and collaboration, empowering you to excel. Dotmatics is a company built by scientists, for scientists. Combined, we are now the world's largest cloud-based scientific research R&D platform. We need your help to keep growing and pioneering the future.

We are Science Driven. We are Customer Centric. We are Better Together. 

What do we need 

Protein Metrics is seeking a talented Scientific Cloud Ops Specialist to provide overall support and to implement professional services for our cloud-based Byosphere Software. The individual in this role will need to be able to cover U.S. timezones to support customers.

You will leverage deep experience leading software implementations and be keen to develop expert knowledge of Protein Metrics solutions to inspire customer confidence.

This person will be responsible for providing technical and scientific customer support for Protein Metrics applications. You will work within a small team, deploying, upgrading, monitoring, troubleshooting, and maintaining our desktop product as well as our client/server-based system (deployed either on premises or on AWS).  This role is working on Scientific software and supporting customers with queries on the scientific software so possessing an understanding of Biopharma or Life Science industry is essential. 

This position will report to the Enterprise Services Lead and will provide support to customers across multiple time zones with a primary emphasis on North America.    

In this role you will get to: 

• Install, provision, and administer Protein Metrics applications on Linux and Windows environments (on desktop, on-premises servers, and AWS Cloud).  
• Maintain, upgrade, and migrate Protein Metrics applications for customers.  
• Conduct root cause analysis following incidents and implement preventive actions, documenting incidents and following up with Product Management and Engineering for resolution.
• Proactively monitor the cloud environments and troubleshoot issues as they arise.  
• Monitor security threats and health of our systems using tools and services such as DataDog or CloudWatch and address alerts.  
• Prepare and maintain documented operating procedures. 
• Define and implement integration solutions between our Enterprise Software and external tools such as ELN and LIMS 
• Communicate with customers and their IT to deploy our Enterprise Software solution.  
• Act as the voice of customer for all things related to their technical success in using Protein Metrics software. 

We are looking for people who have 8-10 years of experience working in Pharma/Biopharma environments, with an education or work experience in  Bioinformatics, Chemistry or Biology, and have developed technical experience in AWS, Linux, Python.  You will be someone with a proven background in supporting cloud environments/or cloud operations for enterprise scientific software users.

The key skills we are looking for

• Customer Facing Skills 
• Linux 
• AWS Deployment 
• Python, Powershell, Bash scripting
• Monitoring Tools (AWS, Grafana)
• Relational Databases (MySQL)
• REST APIs

You may also have

• Network Administration
• ELN/LIMS or scientific applications 
• Jenkins pipelines
• Docker

Research shows us the confidence gap and imposter syndrome can get in the way of meeting outstanding candidates, so please don't hesitate to apply — we'd love to hear from you.

By submitting your application, you agree that Dotmatics may collect your personal data for recruiting, global organization planning, and related purposes. Dotmatics Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over Dotmatics use of your personal information. 

Dotmatics is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work.