Inside Sales Representatives

1 week ago

Edmonton, Alberta, Canada Fort Garry Industries Full time

Fort Garry Industries is Canada's most trusted truck and trailer parts, sales, and service provider. The Fort Garry Industries group of companies has over 500 employees with locations across Canada.

With over 100 years of service under our belt, Fort Garry Industries is always expanding and looking for talented and motivated people to join our team and help with our continued success

We are seeking a customer-focused Inside Sales Representative for Heavy Duty parts to join the team at our Edmonton West location.
What you will do:

  • As an industry expert, you will sell aftermarket heavy-duty parts to customers and build long-lasting customer relationships
  • Optimize each transaction by advising on products, product applications, returns, warranty claims, and special orders to meet all customer needs
  • Answer customer questions about products, prices, availability, product catalogues, and features
  • Assist with cash and/or national accounts
  • Follow company procedures for sales pricing, processing approved credits, invoicing, and freight billing for customers and/or product defects
  • Complete online training as needed and champion brand lines or products
  • Uphold and embody FGI Customer Service Standards and Core Values with customers, colleagues, and stakeholders
  • Champion FGI's safety culture by performing all duties within established procedures and practices
  • May be assigned special projects
  • May deliver parts to customers with a company vehicle
  • May operate a forklift within the branch
  • Other duties as assigned

What We Require:

  • High school diploma or other equivalency certificate
  • 1-5 years of experience selling heavy-duty parts preferred and/or knowledge of HD trucks or the agricultural industry
  • Must be able to meet the physical requirements: Able to lift parts upwards of lbs., use ladders at varying heights, and frequently walk in a large warehouse
  • Excellent customer service skills - Dedicated to exceeding the expectations of internal and external customers
  • Strong communication skills – Confident in delivering clear and detailed information to customers and team members
  • Proficient knowledge of Microsoft Office Suite and technology – Able to learn in-house systems
  • Completion of a parts technician trades program is an asset
  • Proficiency with multiple languages is an asset

What We Offer:

  • A highly competitive salary with an annual performance bonus
  • Extended health care and Health Spending Account
  • Dental/Vision Benefits
  • Sick Pay Allowance
  • Employee Assistance Programs
  • DPSP and RRSP
  • Casual Dress Code
  • Fun and supportive work environment
  • Continuous learning

Fort Garry Industries welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

Fort Garry Industries is committed to the principle of Employment Equity. It is our goal to achieve a workforce that is reflective of the citizens we serve. Employment Equity promotes the principles of fairness, merit and equitable employment representation. Fort Garry Industries values diversity in the workplace. Women, Indigenous People, Visible Minorities and Individuals with Disabilities are encouraged to apply and self-identify. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do, it's also the smart thing.

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