E-Commerce Manager

7 days ago

Mississauga ON LT Z, Canada A1 Cash & Carry Full time

The E-Commerce Manager is the operations owner of the e-commerce business, responsible for execution, operational performance, and delivery of new initiatives from concept through launch. This role has final operational decision-making authority and ensures growth targets are achieved without sacrificing margin or customer experience.

Key Responsibilities

Business Ownership

  • Own operations of the e-commerce channel, including revenue, margin, order flow, and fulfillment
  • Ensure achievement of aggressive growth targets while protecting gross margin
  • Act as final decision-maker on operational priorities

Initiative Ownership

  • Lead cross-functional initiatives end-to-end (process redesign, automation, CX improvements, pricing logic, promotions, digital marketing)
  • Translate strategy into executable roadmaps with clear milestones and KPIs
  • Rapidly identify operational bottlenecks and implement corrective actions

Operations & Fulfillment Excellence

  • Own order capture, exception management, fulfillment coordination, and SLA adherence
  • Drive reductions in manual touchpoints and operational inefficiencies
  • Manages all third party partnerships and SLAs
  • Develops excellent 360 customer-experience

Analytics & Performance Management

  • Own weekly and monthly performance reporting
  • Analyze customer behavior, purchasing trends, and margin drivers, and business opportunities
  • Identify gaps and opportunities to increase basket size, frequency, and retention

Team Leadership

  • Lead and develop the e-commerce operations team
  • Reset expectations, performance standards, and accountability
  • Identify skill gaps and work with the Director to rebuild team capability

Job Types: Full-time, Permanent

Pay: $68,000.00-$70,000.00 per year

Benefits:

  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off

Work Location: In person

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