E-Commerce Manager
6 days ago
The E-Commerce Manager is the operations owner of the e-commerce business, responsible for execution, operational performance, and delivery of new initiatives from concept through launch. This role has final operational decision-making authority and ensures growth targets are achieved without sacrificing margin or customer experience.
Key Responsibilities
Business Ownership
- Own operations of the e-commerce channel, including revenue, margin, order flow, and fulfillment
- Ensure achievement of aggressive growth targets while protecting gross margin
- Act as final decision-maker on operational priorities
Initiative Ownership
- Lead cross-functional initiatives end-to-end (process redesign, automation, CX improvements, pricing logic, promotions, digital marketing)
- Translate strategy into executable roadmaps with clear milestones and KPIs
- Rapidly identify operational bottlenecks and implement corrective actions
Operations & Fulfillment Excellence
- Own order capture, exception management, fulfillment coordination, and SLA adherence
- Drive reductions in manual touchpoints and operational inefficiencies
- Manages all third party partnerships and SLAs
- Develops excellent 360 customer-experience
Analytics & Performance Management
- Own weekly and monthly performance reporting
- Analyze customer behavior, purchasing trends, and margin drivers, and business opportunities
- Identify gaps and opportunities to increase basket size, frequency, and retention
Team Leadership
- Lead and develop the e-commerce operations team
- Reset expectations, performance standards, and accountability
- Identify skill gaps and work with the Director to rebuild team capability
Job Types: Full-time, Permanent
Pay: $68,000.00-$70,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
Work Location: In person
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