Infrastructure Manager

CARET brings the latest in technology and automation to over 10,000 legal and accounting firms, empowering highly skilled professionals to refocus their expertise on what truly matters. CARET harnesses powerful and secure practice management, document automation, and payment processing to take firms, professionals, and their clients further.

Our team-defined values guide how we show up for each other, for our partners, and for our customers:

• We succeed together.
• We embrace progress.
• We care big.
• We create space.

Infrastructure Manager
We are seeking a strategic and hands-on Infrastructure Manager to lead our infrastructure team in delivering robust, secure, and scalable private cloud service. This role is responsible for overseeing the design, implementation, and maintenance of our core infrastructure systems, ensuring high availability and performance across compute, storage, and network environments. The ideal candidate will bring deep technical expertise, strong leadership skills, and a passion for operational excellence..

Responsibilities

• Lead, mentor and grow a team of infrastructure engineers, fostering a culture of accountability, ownership, innovation, and continuous improvement.
• Partner with peers in support, customer experience and engineering to ensure the seamless delivery of services to our customers
• Manage the execution of infrastructure projects aligned with business goals and technology roadmap.
• Guide the procurement, installation, and configuration of compute, storage, and networking hardware.
• Oversee the management of hardware, network & storage infrastructure including Cisco switches, routers, Fortigate firewalls, HPE SANs and compute Nodes.
• Ensure the stability and performance of Windows Server environments, Remote Desktop Services, including Active Directory (on-prem and Entra ID).
• Drive automation of provisioning, configuration, and routine maintenance tasks using tools such as Terraform, Ansible, PowerShell, and Azure DevOps
• Collaborate with Information Security teams to ensure infrastructure designs meet security and compliance standards (such as SOC 2).
• Proactively enhance monitoring and alerting systems to detect and resolve issues before they impact customers.
• Maintain comprehensive documentation and ensure knowledge sharing across the team.
• Manage a 24x7 on-call rotation and ensure the timely resolution of issues

Required Skills/Abilities

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 7+ years of experience in datacenter infrastructure roles, with 2+ years in a leadership or managerial capacity.
• Proven track record managing infrastructure in a multi-datacenter environment
• Strong technical background in networking, virtualization, Remote Desktop Services, Windows Server environments, and automation tools or scripting.
• Excellent communication, collaboration, and problem-solving skills.

If you're driven by outcomes and energized by leading high-performing teams, we'd love to connect. This is a, great opportunity to make a real impact.

Benefits

• Paid Parental Leave
• Flexible PTO
• Certification(s) reimbursement
• Summer Fridays
• Extended Medical, Dental, Paid Sick Days, Vision, Life Insurance, and Disability Leave Coverage
• RRSP & Employer match

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you We value people with unique backgrounds, experiences, and skillsets. If you're passionate about having a significant impact and shaping the foundations of a rapidly growing product, please apply

Equal Employment Opportunity: CARET is an Equal Opportunity, Affirmative Action Employer.

The compensation information below is provided in compliance with job posting disclosure requirements.

Pay range: $150,000 - $180,000 Actual base pay will depend on varying circumstances, including the position, location, individual qualifications, market finances, and other operations business needs.

Depending on the position, compensation may also include commission, bonuses, etc. Potential for bonuses is based on company performance and potential for merit increases is based on performance.