Site Reliability Engineer

Summary/Objective

As a Site Reliability Engineer, you will be responsible for the design, development, deployment, and further, the management and support of public cloud infrastructure. The candidate should have experience with designing highly available and fault tolerant cloud native enterprise solutions. As well as some background in development, the candidate should also have familiarity with Kubernetes. The role requires someone with experience interfacing with development teams throughout the full development lifecycle to produce reliable and secure production infrastructure and operate in multiple environments in the SDLC.

Essential Functions/ Responsibilities

• Lead incident response and perform Root Cause Analysis (RCA) to prevent recurrence and improve system resilience.
• Define, build, and maintain robust observability solutions (monitoring, metrics, logging, and alerting) for infrastructure and applications.
• Design and develop operational tooling to automate repetitive tasks and improve system efficiency.
• Develop and maintain Infrastructure as Code (IaC) for Kubernetes cluster management and AWS resource provisioning.
• Maintain and evolve existing infrastructure and automation codebases (IaC).
• Interface with and support development teams to migrate on-premises solutions to the public cloud.

Required Skills & Experience

• Bachelor's degree in Computer Science or related field.
• 7+ years of SRE, DevOps, or Cloud Engineering experience.
• Strong proficiency in Python for scripting and tooling, with additional experience in either or Java.
• Expert troubleshooting and analytical skills with a proven ability to conduct Root Cause Analysis (RCA).
• Hands-on experience with containerization (Docker) and orchestration (Kubernetes).
• Deep knowledge of Linux fundamentals, networking (TCP/IP), and core OS concepts.
• Experience with Infrastructure as Code (IaC) tools such as Terraform, SaltStack, or Ansible.
• Experience with AWS services (Compute, Storage, Networking).
• Proven experience with metric-based monitoring tools (e.g., Prometheus) and alerting systems.
• Proficiency with web servers such as Nginx, with a solid understanding of how web servers work.
• Ability to read, write, and debug production-level code to trace complex application flows.

Preferred Qualifications

• Experience with Elasticsearch and Application Performance Monitoring (APM) tools.
• Experience with ArgoCD and advanced CI/CD pipelines.
• Experience with large-scale, multi-region cloud projects.
• AWS Associate Certification or higher.
• Detailed knowledge of AWS services: EC2, S3, VPC, ELB/NLB/ALB, Lambda, and CloudWatch.
• Experience with Cloudflare or equivalent Content Delivery Network (CDN) solutions.

Supervisory Responsibility

This role will not have any supervisory requirements.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones.

Physical Demands

This role requires extended periods of sitting or standing at a computer workstation.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, during normal business hours. This position will also participate in on-call rotation which will be 2 weeks of primary and 2 weeks of secondary. This is offering 24/7 support for the platform during these rotations. Typically, this is 4 out of every 8 weeks.

Travel

Travel requirement is less than 5%, and may vary based on business needs.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement

Paymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, ancestry, citizenship status, religion, marital status, disability, military service or veteran status, genetic information, medical condition including medical characteristics, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.

Reasonable Accommodation

Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others.

An applicant or employee who believes he or she needs a reasonable accommodation of a disability should discuss the need for possible accommodation with the Human Resources Department, or his or her direct supervisor.