Medical Office Administrator

1 week ago

Barrie, Ontario, Canada Strive Sport and Exercise Medicine Full time

Join our team to find there are opportunities to grow your administrative skill-set and to be a key player in providing an amazing patient experience. (and have fun while doing it)

STRIVE is a unique multidisciplinary Sport and Exercise Medicine clinic located in Barrie, Ontario. We are currently seeking an enthusiastic and responsible Medical Office Administrator / Patient Experience Coordinator to join our friendly and cohesive team of physicians and allied health professionals.

STRIVE's values:

  • Provide comprehensive care to help patients achieve optimal health and wellness.
  • Ensure a seamless experience for every patient from start to finish, contributing to their overall sense of comfort and confidence in their patient journey.
  • Maintain a positive work culture that fosters growth and innovation.

What we offer:

  • Near full-time hours on the high end of hourly compensation.
  • (Optional) Monthly or quarterly incentives to provide you with more cash flow.
  • Free in-house treatments (RMT, physio, chiro) to a maximum of $500 total per year.
  • Paid training and onboarding.
  • Opportunities for career growth within our team (e.g. training role for new staff or lead administrative role)

Career Progression Options:

  • Excel in your role as a Medical Administrator / Patient Experience Coordinator
  • Grow into a leadership role e.g. training new staff or a lead admin role
  • Specialized role on the team e.g. Community Outreach, Team Culture Lead

Career Development and Learning Opportunities:

  • Participate in ongoing training specific to your role
  • Keep your own performance metrics to learn areas for ongoing improvement
  • Sign up for business challenges or courses that help develop your skills and grow your career

What is asked of you:

  • Commit to onboarding and training to get you up to speed
  • Play a key role in day-to-day running of our business: scheduling patient appointments, greeting and checking in patients, creating and managing patient charts in an Electronic Medical Record, managing payments and third-party billing, and supporting our clinicians in the running of their clinics
  • Tracking your own performance metrics to identify areas for improvement
  • Maintain exceptional interpersonal skills in a fast-paced work environment
  • Strong verbal and written communication skills as well as a high degree of accuracy and attention to detail in recording and relaying information
  • Multi-task and problem solve calmly and efficiently
  • Be trustworthy and maintain patient confidentiality

Preferred but NOT required:

  • Prior work in a healthcare setting
  • Prior customer service experience
  • Inbound and outbound phone experience
  • Familiar with physiotherapy, massage, chiropractic and/or physician work
  • Familiar with direct billing procedures
  • Proficient use of computer systems and/or prior work with Electronic Medical Records
  • Medical Office Administrator Diploma

We ask that you please submit a cover letter along with your resume.

We can't wait for you to join us

Job Types: Full-time, Part-time

Pay: $20.00-$21.00 per hour

Benefits:

  • Company events
  • On-site parking

Ability to commute/relocate:

  • Barrie, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Are you available Monday evenings until 8:30pm. We are filling a Monday - Friday role, with a Monday night evening shift.

Experience:

  • Customer Service : 3 years (required)
  • Medical Office Administration: 1 year (required)

Work Location: In person

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