IT Helpdesk Analyst

2 weeks ago

Canada Flexis Full time $60,000 - $90,000 per year
Job description IT Help Desk Analyst will report to the Service Delivery Manager and provide remote technical guidance, assistance, coordination and follow-up on customer questions, problems or malfunctions of all PC, MAC-related, Office 365, Network issues with a goal of first contact resolution. 1+ years of experience working for a Managed Service Provider, MSP or remotely supporting multiple external clients required Job Profile
  • IT Help Desk - provide first and second level technical support through phone and email
  • Support Windows and MAC desktop and laptop computers
  • General access and connectivity issues
  • Desktop application issues
  • Basic administration of user accounts and groups
  • Take ownership of trouble tickets, working and tracking issues to resolution
  • Record detailed information into Service Desk ticketing system
  • Support for mobile devices such as iPhones and Android phones
  • Occasionally act as a liaison between Partners/Clients and NOC team in India
Candidate Profile
  • 2 plus years of experience in a Service or Help Desk Desk/Inbound Support Center environment
  • Windows and Apple operating systems
  • Office 365 Mail and Email clients (Microsoft Outlook)
  • Proficient in Active Directory
  • Knowledge of network basics
  • Knowledge of VPN basics
  • Excellent communication, written and verbal are vital
  • Excellent customer service skills are vital
  • College or Technical Institute degree in Information Technology or other related discipline required.
  • CompTIA Network+/Security+/A+, or MS365 role-based certifications an asset
  • Customer service, especially with inbound phone contact

Job Types: Full-time, Permanent
Benefits:
  • Paid time off
  • Work from home
Schedule:
  • 8 hour shift
Experience:
  • IT Help desk: 2 years (required)
  • Office 365: 1 year (required)
Work Location: Remote

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