Current jobs related to Customer Success Engineer Representative - Toronto, Ontario - Feroot Security
-
Customer Success Representative
6 days ago
Toronto, Ontario, Canada Tudotsu Full timeWe're looking for a proactive and tech-savvyCustomer Success Representativeto support our small and medium-sized business clients after they sign up for theClover POSsystem. This role blendscustomer service,on-site installation, andhands-on trainingto ensure every client has a seamless onboarding experience.What You'll DoInstall Clover POS hardware at client...
-
Customer Success Representative
1 week ago
Toronto, Ontario, Canada Buzz Full timeJob description:We are seeking a highly motivated and results-orientedCustomer Success Representativeto join our dynamic team.In this role, you will be responsible for managing a portfolio of existing clients, ensuring their success with our product/service, and driving renewals and growth within your assigned accounts. You will be a trusted advisor,...
-
Customer Success Representative
2 weeks ago
Toronto, Ontario, Canada TitanFile Full timeCustomer Success RepresentativeLocation: Toronto, ON, Canada (4 days/week in office near Exhibition Go Station)Type: Full-Time, current opening Compensation: $50,000-$60,000 plus bonusWho We AreTitanFile is an award-winning solution enabling secure, efficient exchange of confidential files. As the easiest, most secure file sharing service available, we're...
-
Customer Success
5 days ago
Toronto, Ontario, Canada Healthera Canada Full timeCustomer Success & Onboarding ManagerLocation:Toronto, ON (Remote start; hybrid a few days/week)Start Date:January 2026Compensation:CAD $80,000–$95,000 annual salaryAbout Healthera CanadaHealthera is a rapidly growingSaaS digital health platformused by pharmacies to power online appointment booking, prescription requests, digital patient communication, and...
-
Customer Success Analyst
2 weeks ago
Toronto, Ontario, Canada Kooltra Full timeRole: Customer Success AnalystWork Location: North America (Remote)About KooltraKooltra, founded in Toronto in 2012 is an industry-disrupting fintech company that seeks to bring innovation to FX Markets. We provide a cloud-based platform that streamlines front, middle and back office workflows from client onboarding through to full lifecycle management of...
-
B2B SaaS Customer Success Representative
3 days ago
Toronto, Ontario, Canada Talent Advantage Full timeB2B SaaS Customer Success RepresentativeLocation:Toronto, ON, Canada (4 days/week in office near Exhibition Go Station)Type:Full-TimeWho We AreOur B2B SaaS client is an award-winning solution enabling secure, efficient exchange of confidential files. As the easiest, most secure file sharing service available, we're transforming how businesses interact with...
-
Head of Customer Success
1 week ago
Toronto, Ontario, Canada Rootly Full timeAbout RootlyAt Rootly, we are on a mission to be the go-to way companies respond when things go wrong, helping every organization be more reliable. We do this by building an industry-leading incident management platform that allows companies around the world consistently and quickly resolve incidents. We are not simply transforming an industry, we are...
-
Head of Customer Success
6 days ago
Toronto, Ontario, Canada Private AI Full timeVP of Customer SuccessLocation: Toronto, RemoteReports to: CEOTeam: 2 Direct ReportsWe're a venture-backed Series A company in a hot space, growing fast, with money in the bank. We're looking for a hands-on customer success leader to own retention, expansion, and customer outcomes end-to-end—partnering closely with the CEO and sales to turn customers into...
-
Customer Success Director
1 week ago
Toronto, Ontario, Canada Anaplan Full timeAt Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.What unites Anaplanners across teams and geographies is our collective commitment to our customers' success and to our Winning Culture.Our...
-
Customer Success Director
2 weeks ago
Toronto, Ontario, Canada Anaplan Full timeAt Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.What unites Anaplanners across teams and geographies is our collective commitment to our customers' success and to our Winning Culture.Our...
Customer Success Engineer Representative
3 weeks ago
The Customer Success Engineer (CSE) plays a critical role in ensuring customers successfully deploy Feroot's SaaS products while keeping their websites, web applications, and digital assets secure and compliant.
The ideal candidate will have strong technical expertise in front-end technologies such as JavaScript, HTML, CSS, and other client-side frameworks, along with experience developing websites and web applications. They should be proficient in configuring and using SaaS products, enabling them to guide customers through implementation, troubleshooting, and best practices.
This role requires clear communication skills to effectively convey technical concepts, streamline customer onboarding, and drive adoption of Feroot's security solutions. Development experience in JavaScript and its ecosystem is required.
Top candidates will also have experience leveraging AI-powered tools to automate tasks and workflows, achieving 10× or even 100× higher efficiency compared to traditional approaches. This position demands creativity, intelligence, innovation, and a commitment to driving revenue growth by ensuring customer success.
Job DescriptionFeroot is seeking a Customer Success Engineer (CSE) to join our dynamic team. This role is responsible for ensuring successful product deployment, customer onboarding, and ongoing support — helping customers maximize the security and compliance benefits of Feroot's SaaS solutions.
In this role, you will assist customers in deploying, optimizing, and fully utilizing Feroot's products to achieve the highest level of protection for their web applications and digital assets. You will also play a key role in managing workflows, improving automation, and providing technical guidance — acting as a trusted advisor to developers, security teams, and executives.
The Customer Success Engineer will perform hands-on implementation, configuration, and proactive support to drive customer adoption of Feroot products. You will leverage AI-powered automation to enhance the customer experience, streamline deployment, and deliver proactive support.
What You'll Do- Prepare and facilitate onboarding sessions, training programs, knowledge transfer sessions, and product feedback reviews.
- Set up customer communication channels for ongoing cadences, escalations, troubleshooting, and timely support.
- Work with our APIs to develop and implement proactive monitoring solutions for customer environments and key use cases.
- Identify and escalate technical or strategic cases as needed.
- Build automation workflows to enhance efficiency and optimize performance.
- Collaborate with Engineering and Product teams to shape customer feature requests, triage issues, and roll out new features.
- Participate in on-call coverage, providing emergency support to customers globally and coordinating responses with Feroot's Sales, Engineering, and Product teams.
- Strong communication skills, with the ability to engage effectively with both technical and executive-level stakeholders.
- Hands-on technical experience in customer support, technical support, or a related customer-facing role.
- Development experience in server-client architecture for web applications.
- Proficiency in , JavaScript, and TypeScript for both front-end and back-end development.
- Experience with NoSQL databases (MongoDB and Elasticsearch preferred).
- Ability to read and debug code and API calls.
- Comfortable using Chrome DevTools for analyzing, troubleshooting, and replicating customer issues.
- Understanding of DOM structure, CSS/XPath selectors, and front-end security best practices.
- Familiarity with Content Security Policies (CSP).
- Development experience in JavaScript and its ecosystem is a must.
- Familiarity with compliance frameworks such as PCI DSS 4.0 and HIPAA.
- Experience with privacy and regulatory standards like CCPA and GDPR.
- Knowledge of containerization, AWS, and modern development best practices.
- Experience with relational databases and SQL.
Type: Full-Time
Location: Toronto, Canada (Downtown — in-office role)
