Current jobs related to Customer Success Analyst - Toronto, Ontario - Kooltra

  • Analyst, Customer Success

    2 weeks ago

    Toronto, Ontario, Canada Rogers Full time

    Are you ready to take your career to new heights and be a part of a dynamic team at Rogers Sports & Media? We believe in creativity, innovation, and collaboration in everything we do, and we are looking for people who share this mindset to join us. With a monthly reach of 30 million Canadians, you can help shape the future of sports, news, e-commerce, and...

  • Customer Success

    1 week ago

    Toronto, Ontario, Canada Healthera Canada Full time

    Customer Success & Onboarding ManagerLocation:Toronto, ON (Remote start; hybrid a few days/week)Start Date:January 2026Compensation:CAD $80,000–$95,000 annual salaryAbout Healthera CanadaHealthera is a rapidly growingSaaS digital health platformused by pharmacies to power online appointment booking, prescription requests, digital patient communication, and...

  • Customer Success

    2 weeks ago

    Toronto, Ontario, Canada Just Sales Jobs Full time $67,000 - $80,600

    As a Customer Success / Account Representative, you will be responsible for managing and growing a portfolio of existing equipment rental and industrial customers using our client's cloud-based software platform. This role is focused on customer expansion (tier upgrades, additional user licenses, module adoption), retention, and ensuring long-term...

  • Customer Success

    2 weeks ago

    Toronto, Ontario, Canada Just Sales Jobs Full time

    As a Customer Success / Account Representative, you will be responsible for managing and growing a portfolio of existing equipment rental and industrial customers using our client's cloud-based software platform. This role is focused on customer expansion (tier upgrades, additional user licenses, module adoption), retention, and ensuring long-term platform...

  • Customer Support Analyst

    3 days ago

    Toronto, Ontario, Canada RLDatix Full time

    Customer Support Analyst | Customer Support | Canada or USA | Hybrid/RemoteRLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the...

  • Customer Success Manager II

    1 week ago

    Toronto, Ontario, Canada Braze Full time

    At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew.We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside...

  • Customer Success Manager

    1 week ago

    Toronto, Ontario, Canada Certn Full time

    Who We Are At Certn, we're revolutionizing background screening with The World's Easiest Background Check — fast, global, and powered by tech. We're not about outdated processes and red tape. We're about innovation, speed, and impact. If you're looking for a place where ownership, collaboration, and creativity thrive, this is it.The Opportunity: The...

  • Customer Success Manager

    1 week ago

    Toronto, Ontario, Canada Certn Full time

    Who We AreAt Certn, we're revolutionizing background screening with The World's Easiest Background Check — fast, global, and powered by tech. We're not about outdated processes and red tape. We're about innovation, speed, and impact. If you're looking for a place where ownership, collaboration, and creativity thrive, this is it.The Opportunity:The Customer...

  • Customer Success Manager

    1 week ago

    Toronto, Ontario, Canada Dye & Durham Corporation Full time

    Department:SalesLocation:TorontoDescriptionThe Customer Success Manager (CSM) will play a critical role in ensuring clients achieve maximum value from Dye & Durham's products and services. Acting as a trusted advisor and primary point of contact, the CSM will focus on building long-term relationships, enhancing customer satisfaction, and driving retention...

  • Customer Success Lead

    5 days ago

    Toronto, Ontario, Canada MedMe Health Full time

    The OpportunityAs Customer Success Lead, you'll be responsible for building and scaling the customer success function that supports MedMe's next stage of growth.MedMe serves a wide range of customers from independent pharmacies to large enterprise organizations across Canada and the United States. As we scale across customer segments, geographies, and...

Customer Success Analyst

2 weeks ago

Toronto, Ontario, Canada Kooltra Full time

Role: Customer Success Analyst
Work Location: North America (Remote)

About Kooltra


Kooltra, founded in Toronto in 2012 is an industry-disrupting fintech company that seeks to bring innovation to FX Markets. We provide a cloud-based platform that streamlines front, middle and back office workflows from client onboarding through to full lifecycle management of Foreign Exchange transactions.

Our platform automates workflows, provides real time analytics, and seamlessly connects customers and their clients. Our mission is to increase efficiency and transparency, improve connectivity, and reduce risk across the Organization..

This is an opportunity to join a rapidly growing fintech team that is delivering next-gen software to capital markets.

Customer Success Role


Kooltra's Customer Success team is a tight-knit group of business-savvy technology enthusiasts who are passionate about harnessing the full potential of our industry-disrupting software. This critical function collaborates closely with our Sales team to support customer acquisition, leads the onboarding process for new customers onto the Kooltra platform, fosters stronger relationships with existing clients, and captures critical feedback to help shape our evolving product roadmap.

As part of this dynamic team, you'll have the opportunity to join our North America division, providing expert service to our clients across the UK, APAC, and North America. With your deep technical knowledge and business acumen, you'll help ensure our customers are fully leveraging our platform's capabilities to meet their unique needs and goals.

Core Responsibilities

  • Acquire an in-depth understanding of our software platform, both from a functional and technical standpoint, in order to effectively and efficiently resolve customer inquiries.
  • Perform system upgrades, test and deploy new features. You'll also be responsible for providing customer facing documentation for new functionality and delivering training to ensure a smooth transition
  • Collaborate with cross functional teams to facilitate the onboarding of new customers onto Kooltra's platform and leverage your knowledge to drive successful implementation projects.
  • Act as a conduit between our customers and internal teams. Representing the voice of the customer to inform the product roadmap as well as driving Sales and Delivery process improvements.

Required Knowledge and Skills

  • Proven experience in Client Support, Delivery and/or Technical Account Management.
  • Excellent analytical skills and the ability to process complex data.
  • Demonstrated experience working with data in various formats such as Relational Databases, XML, CSV, JSON.
  • Strong understanding of Capital Markets asset classes such as FX, Rates or Equities.
  • An ability to manage multiple priorities and projects in a fast-paced environment.
  • Exceptional communication skills with a focus on quality and a high attention to detail.
  • Proficiency with programming or scripting languages such as Java, VBA, Python, JavaScript or similar.
  • Driven, self-motivated, enthusiastic, and with a "can-do" attitude.
  • Familiarity with Salesforce or other CRM/ERP systems is desirable.
  • A university level degree in Science, Technology, Engineering or Math is desirable.

Why Kooltra

  • Leverage what you know about FX and technology to help scale an unprecedented foreign exchange platform being built from the ground up.
  • We are growing quickly, and you will have an opportunity to grow with us.
  • You will have autonomy to iterate and improve.
  • You can make an immediate, visible impact from day one.
  • You will see each stage of the customer lifecycle, providing a 360-degree view of customer success.

Kooltra is committed to creating a diverse and inclusive culture, one which reflects the world in which we live. We encourage applicants from underrepresented groups including visible minorities, members of sexual minority groups, first nations persons, persons with disabilities, and women to apply. If you require accommodations during the interview process, please let us know and we'll be happy to oblige.