E-Commerce Sales Manager – Shopify

Job Overview

We are seeking a dynamic and experienced E-Commerce Manager to lead our online retail operations. The ideal candidate will oversee all aspects of our e-commerce platform, ensuring seamless customer experiences, effective sales strategies, and efficient store management. This role requires strong leadership, excellent communication skills, and a comprehensive understanding of digital sales channels. The E-Commerce Manager will play a pivotal role in driving revenue growth, managing a team, and implementing innovative marketing and merchandising strategies to enhance our online presence.

Duties

• Develop and execute strategic plans to increase online sales and market share.
• Manage day-to-day operations of the e-commerce platform, including product listings, pricing, and promotions.
• Oversee merchandising, ensuring product displays are attractive and aligned with brand standards.
• Coordinate with marketing teams to implement advertising campaigns and promotional activities.
• Supervise staff involved in customer service, order processing, and store management functions.
• Handle negotiations with vendors, suppliers, and third-party service providers to optimize purchasing and procurement processes.
• Oversee inventory management, purchasing, and POS systems to ensure accurate stock levels.
• Manage payroll, budgeting, bookkeeping, and administrative tasks related to e-commerce operations.
• Train and develop team members in sales techniques, customer service excellence, and operational procedures.
• Monitor sales performance metrics using data analysis tools; prepare reports for senior management.
• Ensure compliance with company policies regarding cash handling, pricing strategies, and store management standards.
• Lead initiatives in marketing efforts including social media engagement, multilingual customer outreach, and promotional campaigns.

Requirements

• Proven experience in retail management or store management with a focus on e-commerce or digital sales channels.
• Strong leadership skills with supervising experience in team management environments.
• Excellent organizational skills with the ability to multitask effectively across various functions such as merchandising, marketing, and administrative tasks.
• Proficiency in negotiation, purchasing, bookkeeping, payroll processing, and cash handling systems.
• Exceptional communication skills; bilingual or multilingual abilities are highly desirable for diverse customer engagement.
• Experience with POS systems, pricing strategies, sales management software, and marketing tools.
• Demonstrated ability in training & development programs as well as interviewing potential team members.
• Knowledge of budgeting processes along with strong math skills for financial analysis.
• Outstanding customer service skills coupled with phone etiquette expertise.
• Ability to manage time efficiently in a fast-paced environment while maintaining attention to detail. This position offers an exciting opportunity for a motivated professional eager to lead an innovative e-commerce operation within a collaborative team environment dedicated to excellence in retail sales and customer satisfaction.

Job Type: Full-time

Pay: From $52,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Dental care
• Discounted or free food
• Extended health care
• On-site parking
• Paid time off
• Profit sharing
• Store discount
• Vision care
• Wellness program

Application question(s):

• Do you have direct experience managing a Shopify store (not just editing or posting products)?
• Have you previously managed or maintained a large product catalog (10,000+ SKUs)?
• Are you comfortable running promotions, tagging rules, and pricing updates in Shopify?
• Do you have experience working with Google Analytics or Shopify Analytics to drive decisions?
• Are you comfortable owning e-commerce revenue targets and KPIs?
• Are you available to work in-person in Kingston when required?

Work Location: In person