Technical Solutions Specialist

5 days ago

Québec, Quebec, Canada StackAdapt Full time $90,000 - $130,000 per year

StackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision. With 465 billion automated optimizations per second, the AI-powered StackAdapt Marketing Platform seamlessly connects brand and performance marketing to drive measurable results across the entire customer journey. The most forward-thinking marketers choose StackAdapt to orchestrate high-impact campaigns across programmatic advertising and marketing channels.



We're seeking a talented Technical Solutions Specialist to join our team. Our product is dynamic, with an evolving UI, complex front and backend systems, and lots of data to investigate. The individual will ensure technical support, product questions, and client inquiries are investigated, addressed, and routed to the appropriate teams if necessary. You'll work closely with the technical leadership team, product managers, software engineers, and client-facing team members.
 
StackAdapt is a remote-first company, and we are open to candidates located anywhere in Canada or the United States for this position.

What you'll be doing:
  • Creating and debugging custom javascript snippets for clients 
  • Troubleshooting simple to complex system setups across various platforms
  • Help guide users and clients alike with the technical intricacies of our platform
  • Identifying root causes of technical issues and addressing potentially complex technical problems/questions and querying databases and monitoring systems, including SQL and/or Elasticsearch.
  • Taking ownership of escalations and highly technical problem solving.
  • Working with clients to help solve their technical issues


What you'll bring to the table:
  • Proven experience in technical support, product support, and/or software engineering capacity
  • Proven skill in crafting technical documentation tailored for both technical and non-technical audiences
  • Basic to intermediate Javascript and HTML experience is required
  • Strong problem-solving and analytical abilities
  • Experience identifying root causes of technical issues and addressing potentially complex technical problems/questions
  • Experience querying databases and monitoring systems, including SQL and/or Elasticsearch
  • Strong communication skills to explain potentially complex situations to team members and clients
  • Experience with Google Tag Manager (GTM) and CMS systems (WordPress, Shopify, Hubspot) is a plus
  • Basic to intermediate knowledge/experience in Digital Advertising is a plus
  • Experience with GraphQL is a plus


StackAdapter's Enjoy:
  • Highly competitive salary
  • Retirement/ 401K/ Pension Savings globally
  • Competitive Paid time off packages including birthday's off
  • Access to a comprehensive mental health care program
  • Health benefits from day one of employment
  • Work from home reimbursements
  • Optional global WeWork membership for those who want a change from their home office and hubs in London and Toronto
  • Robust training and onboarding program
  • Coverage and support of personal development initiatives (conferences, courses, books etc)
  • Access to StackAdapt programmatic courses and certifications to support continuous learning
  • An awesome parental leave program
  • A friendly, welcoming, and supportive culture
  • Our social and team events


StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you're comfortable, let us know your pronouns), you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process, please let our Talent team know.
 
About StackAdapt
 
We've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded:
 
Ad Age Best Places to Work 2024
G2 Top Software and Top Marketing and Advertising Product for 2024
Campaign's Best Places to Work 2023 for the UK
2024 Best Workplaces for Women and in Canada by Great Place to Work
#1 DSP on G2 and leader in a number of categories including Cross-Channel Advertising
 
#LI-REMOTE

  • Technical Specialist – Field Solutions

    1 week ago

    Québec, Quebec, Canada BuildingPoint Canada Full time $60,000 - $80,000 per year

    Technical Specialist – Field SolutionsWho we are?We provide building construction technology to transform digital into physical reality.Position SummaryReporting to the Support and Services manager of BuildingPoint Canada, you will be responsible for providing technical support and expertise to our clients. Your role will involve troubleshooting technical...

  • Compute Technical Solutions Architect

    1 week ago

    Québec, Quebec, Canada Megaport Full time US$140,000 - US$160,000 per year

    About Megaport We're not your typical tech company – and we don't want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We're publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft,...

  • Client Relations Specialist

    5 days ago

    Québec, Quebec, Canada Vensure Employer Solutions Full time $40,000 - $80,000 per year

    We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you.About Us Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global...

  • Client Relations Specialist

    7 days ago

    Québec, Quebec, Canada Vensure Employer Solutions Full time $40,000 - $60,000 per year

    We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you.About UsVensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global...

  • Bilingual Technical Product Specialist

    2 weeks ago

    Québec, Quebec, Canada Continental Full time $76,000 - $90,000

    Company Description THE COMPANYContinental is a leading tire manufacturer and industry specialist. Founded in 1871, the company generated sales of €39.7 billion in 2024 and currently employs around 95,000 people in 54 countries and markets.Tire solutions from the Tires group sector make mobility safer, smarter, and more sustainable. Its premium portfolio...

  • Technical Specialist, Real Property Management

    1 week ago

    Québec, Quebec, Canada Defence Construction Canada Full time $60,000 - $120,000 per year

    The Technical Specialist, Real Property Management, provides real property management services to support the delivery of Client-Partner real property projects and programs. The incumbent acts as a technical specialist, implementing facility management and maintenance, energy management, capital renewal planning, maintenance planning and/or real property...

  • Character Technical Director

    2 days ago

    Québec, Quebec, Canada Ubisoft Full time $60,000 - $120,000 per year

    Job Description The Character Technical Director (TD) is responsible for the technical quality and content of character modeling. Their role is to optimize the team's productivity through efficient technical processes (pipelines), with the ultimate goal of enhancing the player experience. This includes identifying project needs, implementing effective tools...

  • Coordo/Chargé(e) de projet des travaux – Installation

    2 days ago

    Québec, Quebec, Canada Tundra Technical Solutions Full time US$50,000 - US$120,000 per year

    Responsable des installations – Construction en énergie éolienneRésumé du rôleSous la supervision du Gérant de projet, le Coordonnateur des travaux assure :• La coordination complète des activités d'installation• L'obtention de tous les permis requis• Le rôle d'expert dans l'installation des turbines et dans chacune des étapes du...

  • Character Technical Director

    2 days ago

    Québec, Quebec, Canada Ubisoft Full time $80,000 - $120,000 per year

    Job DescriptionThe Character Technical Director (TD) is responsible for the technical quality and content of character modeling. Their role is to optimize the team's productivity through efficient technical processes (pipelines), with the ultimate goal of enhancing the player experience. This includes identifying project needs, implementing effective tools...

  • Ingénieur civil/Ingénieure civile

    7 days ago

    Québec, Quebec, Canada Tundra Technical Solutions Full time $60,000 - $80,000 per year

    Coordonnateur des travaux – CivilDESCRIPTION DE POSTESupérieur immédiat: Gérant de projetSommaire du poste: Sous l'autorité du Gérant de projet, le Coordonnateur des travaux a pour principales responsabilités de coordonner les travaux liés à son activité et de veiller à l'obtention des permis. Plus spécifiquement, le Coordonnateur des travaux...