Current jobs related to Senior Member Service Representative - Fort Erie, Ontario - PenFinancial Credit Union

  • Customer Service Representative

    7 days ago

    Fort Erie, Ontario, Canada Desjardins Insurance Full time

    Company DescriptionDesjardins Insurance Agents is part of the Desjardins Group, the largest cooperative financial group in Canada. Desjardins Insurance offers insurance products and services through Certas Home and Auto Insurance Company and Desjardins Financial Security Life Assurance Company.Role DescriptionThis is a full-time on-site Customer Service...

  • Nurse Practitioner

    7 days ago

    Fort Erie, Ontario, Canada Niagara Region Full time

    JOB SUMMARYAs a member of the multi-disciplinary team, practices in accordance withRegulated Health Professions Act, Gerontological Nurses Association (GNA) Standards,The Long Term Care Homes Act, the Practice Standards set by the College of Nurses of Ontario and the standards set out for the Nurse Practitioner. In keeping with the philosophy, objectives,...

  • Cook

    1 week ago

    Fort Erie, Ontario, Canada Redstacks Retirement Home Full time

    The duties include but not limited to:l Effectively communicate and interact with residents, family members, visitors and volunteers in a courteous and professional mannerl Prepare the monthly menu and review with residents periodically for individual diet needs and preferencesl Estimate daily or weekly needs of food and supplies and communicate needs to the...

  • Personal Support Worker

    1 week ago

    Fort Erie, Ontario, Canada CarePartners Full time

    Who We AreCarePartners is one of Ontario's largest accredited home health care providers, providing nursing, personal support, therapy and rehabilitation support services for patients of all ages. We care for approximately 72,000 patients each year in homes, schools, clinics, workplaces and retirement homes, through our 24 locations and 24 nursing clinics....

  • Part Time Casual Member Service Representative

    2 weeks ago

    Fort Erie, Canada PenFinancial Credit Union Full time

    **Company Description** Be a part of something different** We may offer the same products and services as a big bank, but we couldn’t be more different. We’re rooted in purpose and we’re on a mission to _improve lives_ and _strengthen communities_. We support nearly 20,000 members and businesses digitally, over the telephone, and in-person across a...

  • Customer Service Representative

    7 days ago

    Fort Erie, Canada BMO Financial Group Full time

    61 Jarvis Street Fort Erie Ontario,L2A 5M6 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Csr - Customer Service Representative

    3 days ago

    Fort Erie, Canada Miller's Auto Recycling LTD. (1992) Full time

    **Why Miller’s Auto Recycling?** Miller’s Auto Recycling is a leader in the Auto Recycling industry and is currently looking to expand our Sales Team. We would be excited to add you to our team! Miller’s has been family owned and operated since (1952) with a strong value for all their Employees and Customers. We offer a great working environment;...

  • Csr - Customer Service Representative

    3 days ago

    Fort Erie, Canada Miller's Auto Recycling LTD. (1992) Full time

    **Why Miller’s Auto Recycling?** Miller’s Auto Recycling is a leader in the Auto Recycling industry and is currently looking to expand our Sales Team. We would be excited to add you to our team! Miller’s has been family owned and operated since (1952) with a strong value for all their Employees and Customers. We offer a great working environment;...

  • Cannabis Customer Service Representative

    3 days ago

    Fort Erie, Canada Cannabis Supply Company Full time

    **Basic Function**: Under the direction of the Store Manager, the main role of this position is to provide a superior customer service experience to every person that enters the store. You will be responsible for greeting each customer, inquiring about their needs, providing the education they require to make a well-informed purchase. The expectation is that...

  • Customer Service Representative

    1 day ago

    Fort Erie, Canada BMO Financial Group Full time

    61 Jarvis Street Fort Erie Ontario,L2A 5M6 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Team Member

    5 days ago

    Fort Erie, Canada Tim Hortons | Famstr Ltd Full time

    As a Team Member at Tim Hortons, your top priority is guest satisfaction! Whether you are the very first person our guests encounter, or produce the best loved bakery items that our guests come to enjoy, you will have the opportunity to deliver and create exceptional guest experiences. Your energy and passion for guest service are what make you a top team...

  • Team Member

    8 hours ago

    Fort Erie, Canada Tim Hortons Full time

    Job applicants responding to this posting may be applying to a Tim Hortons® restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchisee.By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I...

  • Receptionist/customer Service Representative

    1 week ago

    Fort Erie, Canada Boy and Girls Club Of Niagara Full time

    **Reception and Customer Service Worker** Position Overview The Reception and Customer Service Worker is responsible for the delivery of reception and customer service duties at the assigned location. This position is accountable to the Facility Manager. Terms of Employment - Part time, hourly (up to 30 hours per week) - $15.50-$16.50/hour - Opening,...

  • Merchandiser Representative

    3 days ago

    Fort Erie, Canada RDTS Full time

    **Are you looking for a manual job with flexible hours and a lot of autonomy? We have an opportunity for you!** **RDTS **is currently looking for a Merchandising Representative located in Fort Erie to join our merchandising team. As such, your role is to merchandise and represent the products of different suppliers to various big-box stores in your...

Senior Member Service Representative

2 weeks ago

Fort Erie, Ontario, Canada PenFinancial Credit Union Full time $41,648 - $52,060
Company Description

Be a part of something different

We may offer the same products and services as a big bank, but we couldn't be more different. We're rooted in purpose and we're on a mission to improve lives and strengthen communities. We support nearly 20,000 members and businesses digitally, over the telephone, and in-person across a network of six branches across Niagara and Haldimand.

At PenFinancial, our people are our greatest asset, and our values speak for themselves: accountability, passion, integrity, respect, and knowledge. More than a poster on the wall, our values guide everything we do. They're values we live every single day – where everyone has a voice and where we listen. Just ask someone who works here to see what they think and check out our latest annual report to see what we've been up to.

We provide all of our employees with a generous benefits package that includes a Living Wage salary, defined contribution pension plan and performance-based success sharing. Combine that with our commitment to contributing to the wellbeing of our employees through competitive benefits programs, wellness days and allowances for education, and it's no surprise that our employee engagement scores are consistently so strong.

Our commitment to community

We live our brand from the inside out, and our Truly Local Commitment starts with our employees. We support an inclusive, diverse, and caring internal culture. We encourage our employees to give back to the causes that are meaningful to them and their families by providing opportunities to volunteer and represent our truly local credit union through our Truly Local Ambassador program. And we also commit to investing a portion of our profits directly back into our local communities.

We choose 100% renewable energy with Bullfrog Power to support environmental sustainability.

Job Description

Set the standard for quality member service for more junior employees. Provide exceptional brand experiences for our members or a prospecting Member by delivering value-added service to members including cash and banking services and proactively identify opportunities to promote other member services to support member success. Complete all administrative duties accurately and as per required timelines – "first time right" - as well as act as act as primary treasury custodian.

Differentiating Accountabilities (Duties may vary by branch location and size):

  • Create a personal and exceptional Member experience (both at the front counter and/or by phone), by developing and deepening relationships, maintaining regular communication, answer inquiries, providing timely responses, value-added information and advice to Members while always striving to increase Member satisfaction through service provided.
  • Act as primary treasury custodian. This includes and is not limited to; verification and balancing of treasury cash, all incoming cash parcels & outgoing cash parcels. Act as the custodian for Safety Deposit Boxes. Act as a joint custodian for other safekeeping items and all engraved documents and forms.
  • Handle Member requests for deposits, withdrawals, transfers, identify and fulfill member's financial service's need and other basic transactions. Assist members with ATM, MasterCard and Debit Cards by accepting payments, applications, encoding of new cards, and inquiries.
  • Complete all administrative duties accurately and as per required timelines. This includes and is not limited to; ATM's, Audit support, accurate completion of assigned reports, ensuring FINTRAC guidelines are met, administer CAFT, EFT, clearings, and related functions.
  • Promotes credit unions' products and services when a need or opportunity specific to the member is identified by offering a full range of financial services, including registered and non-registered investments, and basic loan services. Make referrals to specialists and advisors as required.
  • Lead and support training of employees. Complete care calls, credit card applications, open account types and demands, as required and find referral opportunities. Proactively resolve Member concerns and refer to Manager when required.
  • Improve efficiency and simplicity while supporting a culture of innovation, utilize all procedures as appropriate for organizational consistency in application and execution including being personally accountable to ensure that you have read, understood and have implemented your daily work resulting in a satisfactory rating on all branch audits while constantly producing innovative solutions to create efficiencies in your work.
  • Foster truly local banking by identify opportunities to develop business within the community and attract new Members by establishing "centers of influence" outside the branch, and participating in community and branch events as a brand ambassador.
  • Perform other assigned responsibilities.
Qualifications
  • 3 years working in a credit union or bank branch.
Additional Information

Salary Range: $41,648 - $52,060

Target Salary: $44,251

Salary will be determined based on skills, experience, education and other qualifications relevant to this position

To learn more visit 

While we welcome all applications, only those who are selected for an interview will be contacted.

Accessibility accommodations will be made for job candidates upon request.