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Front Desk Agent
2 weeks ago
At the Courtyard by Marriott Saskatoon Airport we are proud of offering exceptional hospitality and unforgettable experience to our guests. Our family-oriented culture and values such as Honesty, Integrity and Hard Work create a warm and fun environment that everyone loves to work in.
We are currently looking for a Guest Service Agent with hospitable and welcoming personality. The successful candidate will be welcoming with friendly attitude, be team orientated, be efficient and a good problem solver. Previous hotel front desk experience is required. Hours include morning, evening and some night shifts, weekends, and holidays. The duties of the Guest Service Agent include but are not limited to:
- Offering sincere and friendly hospitality to everyone.
- Greet and register guests promptly and efficiently.
- Provide prompt and courteous service.
- Close out guest accounts upon completion of stay.
- Taking and/or modifying reservations.
- Operating according to the Marriott brand high standards of quality.
- Use a positive and clear speaking voice.
- Listen to and understand requests.
- Respond with appropriate action and provide accurate information such as outlet hours and local attractions.
- Handle cash, make change and balance an assigned house bank.
- Post charges to guest rooms and house accounts using the computer.
- Promptly answer the telephone using positive and clear communication.
- Input messages into the computer.
- Retrieve messages and communicate the content to the guest.
- Retrieve mail, small packages and facsimiles for customers as requested.
- Close guest accounts at time of check out and ascertain satisfaction.
- In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
- Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
- Listen and extend assistance to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
- Remain calm and alert especially during emergency situations and heavy hotel activity.
- Plan and implement detailed steps by using experienced judgment and discretion.
- Comply with attendance rules and be available to work on a regular basis. Weekends & Holidays are required due the nature of the hotel industry.
Minimum Qualifications and Expectations:
- Must be exceptional with guest interaction and guest service.
- Ability to multi-task in a fast-paced environment being able to effectively deal with guest issues with patience and efficiently.
- Must be a team player - willing to assist co-workers with job duties at all times.
- Ability to communicate in English. Professional appearance and behavior is a must.
- Ability to stand and move throughout front office and continuously perform essential job functions.
- Must have previous front desk experience.
- Must be exceptional with guest service.
- Must have a valid driver's license with a clean driving record.
- Must be able to work shift work and weekends.
- Must be in Saskatoon.
Job Types: Full-time, Permanent
Pay: From $16.30 per hour
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Vision care
Experience:
- customer service: 1 year (required)
Work Location: In person
