Ramp - Ramp Supervisor

Position Summary
Reporting to the Manager, Ramp Operations, the Supervisor, Ramp Operations will oversee daily frontline operations of the Ramp department and will ensure that all safety, efficiency and on-time performance expectations are met.
Personal Characteristics

Highly flexible, with the ability to respond quickly in a dynamic environment
Professional and respectful, with a positive work attitude
Timely with a high level of commitment to on-time performance is essential
Motivated with the ability to work independently and as part of a team
Effective verbal and written communication skills
High level of respect, understanding and regard for First Nations communities
Able to think critically and act logically to evaluate situations and provide sound judgment
Able to build and maintain lasting relationships with all departments, business partners and customers
Strong leadership and supervisory skills
Superior time management skills, multitasking skills, and the ability to prioritize tasks
High level of integrity, confidentiality, and accountability
Strong problem solving and analytical skills
Able to effectively train and develop personnel within their department
Willing to take initiative to make personal and organizational improvements

Key Responsibilities and Accountabilities

Assume leadership of all daily activities performed on the ramp and work collaboratively with the team to provide coaching and mentorship with the objective to maximize cargo payload and on-time performance
Oversee the safe and efficient daily frontline operations of the Ramp department
Responsible for ground handling of aircraft, loading and unloading of cargo and baggage and the organization of the baggage room and apron
Supervise and mentor the accurate loading and unloading of aircraft in accordance with regulatory requirements and aircraft manufacturer specifications in an efficient manner
Maximize cargo payload while maintaining on-time performance, all without jeopardizing safety or regulatory compliance
Ensure continuous compliance with safety policies and regulations, while properly utilizing equipment and materials
Maintain Certification of Dangerous Goods regulations and requirements, particularly as it relates to aircraft loading requirements
Actively participate and offer suggestions and/or recommendations towards department improvements, e.g. attending operational meetings, safety meetings
Work collaboratively with Cargo Supervisors to meet departmental goals
Ensure that all new and existing employees are trained and supplied with necessary resources to obtain a RAIC/RAP and applicable AVOP, safety equipment, and electronic communication devices
Ensure that ground support equipment is available and functioning to support operations
Implement the efficient and effective use of de-icing programs and employee required responsibilities
Monitor the proper loading and tracking of seat packs and other equipment
Provide assistance and support for any/all staff performance and disciplinary issues that may arise in the Ramp Department
Perform additional duties as assigned

Minimum Education, Experience and Certifications

High school diploma or General Education Degree (GED) equivalent
Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations
Must possess valid driver's license
Must be able to qualify for and obtain an Airside Vehicle Operator's Permit (AVOP)
Indigenous and Cultural Awareness Training considered an asset
Previous supervisory experience is considered an asset
Knowledge of Amelia computer system is considered an asset
Cultural Diversity training considered an asset
Airline experience considered an asset
Forklift license or completed applicable training considered an asset

Working Conditions

Physically able to perform all listed job duties
Travel by aircraft and other means as required by role
Work performed both indoors and outdoors; employee must be able to adapt to all weather conditions
Work performed in multiple environments. Contact with staff and the general public.
Manual dexterity required to use desktop computer and telephone
In good general health and the ability to lift and bend, carrying loads of up to 75lbs
Ability to carry and operate a radio
Shiftwork may be required (days, evenings and/or night shift)
Work around and with machines and loud noises
Wear safety equipment as required (e.g. hearing protection, safety vest, protective footwear, and ramp passes when on ramp)

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