Lead, ERP Support

At the Trudell Medical Group of Companies our vision is to provide patients throughout the world with medical devices and services that make their lives better. The Group manufactures and globally markets some of the leading brands in respiratory care, including the AeroChamber brand of valved holding chambers, the Aerobika brand of OPEP devices, and the AeroEclipse brand of nebulizers. Trudell Medical Limited is the Corporate entity within the Trudell Medical Group of Companies and operates out of our offices in London, Ontario Canada.

Lead, ERP Support
is a role in our Corporate IT team.

This is an office-based role with the option of a hybrid work arrangement.
Must be available to come into the London, Ontario office 4 days per week.
Your success in this role will be grounded in your values as a person who always acts with integrity and who treats everyone with respect. You continuously improve the systems and processes around you, and you take accountability for your work. You thrive in a team environment where you are open to learning from others, adjust to others' styles, and drive hard to reach shared objectives. You have the ability to manage requirements elicitation activities with a variety of stakeholders and manage a workload that involves tasks from concurrently running initiatives.

You have a bachelor's degree in Information Systems, Computer Science, Business Administration, or a related field. You have 10+ years of experience in ERP support or administration, with at least 2 years in a managerial or lead role. You have a strong understanding of ERP systems (Microsoft Dynamics Finance & Operations) and business processes. You are an excellent problem solver, communicator and project manager. You have proven experience in system implementation, upgrade projects and user support.

Reporting to our
Senior Manager, ERP Support
, you will support and optimize our Enterprise Resource Planning (ERP) system. You will be responsible for the day-to-day ERP operations, supporting users across departments, managing system upgrades and enhancements, and ensuring the ERP platform aligns with organizational goals You will work closely with the Senior Manager, ERP Support and business stakeholders to troubleshoot issues, improve processes and drive continuous system improvement.

Specifically, You Will Focus On
Functional Support & Issue Resolution

• Lead and manage daily ERP support operations, ensuring system stability and performance
• Develop ERP configurations, user roles, permissions, and system integrations
• Monitor data integrity and oversee regular system maintenance and upgrades
• Serve as a primary point of contact for ERP-related issues and escalations
• Manage a support ticketing process, ensuring timely resolution of incidents
• Coordinate with vendors and third-party consultants as needed for advanced troubleshooting

Process Improvement & Optimization

• Partner with business units (Finance, Supply Chain, HR, etc.) to identify opportunities for process automation and ERP enhancements
• Development and test new ERP features, workflows, and reports
• Document processes, workflows, and system changes in a clear and concise manner

User Training & Support

• Provide functional training to end-users and create user guides, FAQs, and knowledge base articles to empower users
• Support onboarding for new users, providing training and best practices for effective use of the Dynamics 365 F&O system
• Troubleshoot and resolve user-reported issues related to business processes, helping users optimize their use of the system

Team & Stakeholder Management

• Lead, mentor the ERP team (as applicable)
• Collaborate with cross-functional teams to gather requirements and deliver system improvements
• Provide end-user training and change management support during system updates or process changes

System Maintenance & Upgrades

• Assist in the planning, testing, and implementation of system upgrades and patches
• Assist in monitoring system performance and suggest changes to improve efficiency, data integrity, and user experience
• Test new features, configurations, and updates to ensure smooth implementation and compatibility with existing processes

Trudell Medical Limited has been named one of Canada's Best Managed Companies each year since 2022. The award is a mark of excellence for privately-owned Canadian companies.

We are an equal opportunity employer and it is important to our Company that all its employees, including those with disabilities, find our workplace to be welcoming and supportive. If you are a candidate with a disability who requires accommodations during the recruitment process, please let us know.