Support Analyst

Open: November 20, 2025

Deadline: November 26, 2025

Non-Union

Reason for Posting: Existing Vacancy

Clinical Solutions

The Support Analyst plays a crucial role in ensuring the efficient operation of our essential software applications, working closely under the guidance of their Business Systems Analyst (BSA). As the primary point of contact for end-users, the support promptly addresses issues, conducts workflow analyses, and investigates solutions, escalating to the Systems Analyst and Business Systems Analyst as needed. With experience, the support analyst may take on lead responsibilities for smaller projects and represent their application in larger, more complex initiatives as directed by the BSA or team lead. Their expertise and dedication contribute significantly to the reliability and effectiveness of our healthcare systems.

This role will support our Cerner Millennium Clinical Documentation solutions including iViews, Powerforms, Flowsheets, Dynamic Documentation, Problems & Diagnoses, and Smart Templates. The Support Analyst is responsible for the efficient design, configuration, testing, and maintenance of the less complex aspects of clinical systems/programs to satisfy clinical user and systems requirements, escalating to the Business Systems Analyst and Systems Analyst as required.

What we offer:

Rate of Pay: $36.04 per hour to $45.05 per hour

Status: Regular Full-Time

Hours of Work: 37.5 hours per week

Pension Plan (HOOPP)

Career development and training opportunities

Employee Wellness Initiatives

• Two-year college certificate or diploma in Computer Science or health related field
• University degree preferred
• Applicable registration or licensing, where regulatory body exists
• Minimum 1 year of recent and related work experience
• Minimum 3 years of recent and related work experience preferred
• Knowledge of CCL/SQL coding preferred
• Experience with Discern Expert and EKM Rules applications preferred Understanding of SmartZone functionality preferred Experience with CarePathways functionality preferred
• Experience with established applicable clinical processes, nomenclature and hospital environment
• Advanced analysis, testing and troubleshooting skills
• Experience with formal change management processes
• Recent and relevant experience with Cerner Millennium or other clinical applications as applicable to the role an asset
• Computer literacy including Microsoft Office Suite
• Information technology security - ability to maintain integrity and confidentiality of sensitive information
• Demonstrated knowledge of and commitment to the principles of patient and family centered care
• Demonstrated knowledge of and commitment to patient and staff safety
• Demonstrated practice and commitment to LHSC's vision, purpose and values
• Demonstrated ability to attend work on a regular basis

Has your experience been obtained through alternative pathways? LHSC acknowledges that skills, education and lived experience come in many forms and may have been developed differently from those listed in the job posting. Although LHSC has discretion in determining whether a candidate meets the qualifications and licensing requirements, we welcome applications from those with different experiences who may not meet every requirement listed. Tell us your story and apply today with your resume

LHSC does not use artificial intelligence (AI) to screen, assess or select applicants for a position.

Teaching, Learning and Research

London Health Sciences Centre is proudly one of Canada's largest acute-care teaching and research hospitals. LHSC has an unwavering commitment to lifelong learning, with education agreements in collaboration with over 55 schools, hospitals, and community agencies from across Ontario, Canada and internationally; among our many education partners, our three regional partners are Western University, Fanshawe College, and Thames Valley District School Board. LHSC provides students with a place where they can learn and discover knowledge and skills to take them forward in their careers as health care professionals. Approximately 2,900 Nursing, Allied Health and other students ranging from secondary school to university graduate level programs receive training at LHSC every year. As an employee of LHSC, you will be expected to engage in role-related teaching, professional development, and research activities in addition to standard position duties and responsibilities.

If interested in this role, please apply with a resume that outlines all current and previous experience relevant to the position.

We are committed to providing a safe, healthy and inclusive work environment that inspires respect. LHSC is committed to employment equity and diversity in the workplace and welcomes applications from equity-denied groups including Indigenous people, racialized people, women, persons with disabilities, and 2SLGBTQIA+ persons. LHSC is also committed to ensuring an accessible and inclusive recruitment process.

Upon individual request, we will endeavor to remove any barrier to the hiring process to reasonably accommodate candidates, including those with disabilities, while maintaining a fair, consistent and equitable recruitment approach.

Should any applicant require accommodation through the application, interview or selection processes, please contact Recruitment Services at , extension #34321 or

Immunization Requirements

Before beginning employment at LHSC, all new hires must provide documentation related to LHSC's Health Review requirements. For more information and a detailed list of requirements, please visit Health Review Requirements LHSC.

Work Permit

Please be advised, if you are seeking employment on a temporary work or study permit, we recommend reviewing work permit restrictions as it applies to healthcare organizations in Canada. As per the Government of Canada, LHSC is considered a hospital/healthcare organization, even if an employee is functioning in a non-patient facing role. Individuals on a work or study permit seeking employment in this sector may be required to complete additional steps in the process, including but not limited to a medical exam, which may also apply to employees looking to renew their work permits. It is the employee's accountability to ensure they are adhering to their specific work permit restrictions, and we encourage all candidates and LHSC employees to be proactive and review restrictions as soon as possible as it could be a lengthy process.

Remote Work

Please note that while this position is primarily remote, work arrangements are subject to change based on organizational needs and may require occasional or future on-site presence.