Program Assistant

Come work as a Program Assistant with Vancouver Coastal Health (VCH) in Mental Health and Substance UseVancouver Coastal Health is looking for a Program Assistant with Medical Transcriptionist training and experience working in Mental Health settings to join the Access and Assessment Centre team working at Joseph & Rosalie Segal & Family Health Centre in Vancouver, BC. Apply today to join our team

As a Program Assistant in Mental Health and Substance Use with VCH, you will:

• Work as part of an interdisciplinary team to provide administrative/clerical support. 
• Receive verbal/written referrals for new patients/clients, answer telephones and greets clients, coordinate patient appointments and respond to general inquiries.
• Arrange meetings and attends departmental meetings to record notes or take minutes.
• Sets up and maintains filing systems, maintains timekeeping records and completes on-line purchase requisitions for equipment and supplies.
• Types/transcribes a variety of healthcare documentation, medical dictation/consultations, correspondence, reports and presentations utilizing intermediate word processing and spreadsheet software.

ABOUT THE ACCESS & ASSESSMENT CENTRE:

Access and Assessment Centre serves as a single point of access for all Vancouver adults in need of urgent assessments and Home Health and MHSU services. Operating 7:30AM to 11:00PM daily (365 days a year), the AAC will provide better, more easily accessible care and eliminate the need for clients to navigate a complicated system or default to the Emergency Department (ED). Our aim is to reduce 70% of unnecessary ED visits, a reduction of 4,000 visits per year.

Education & Experience

• Grade 12, supplemented with courses in medical transcription and two years of recent related experience or an equivalent combination of education, training and experience.

Knowledge, Skills & Abilities

• Ability to type 50 wpm.
• Ability to deal with others effectively.
• Ability to communicate effectively both verbally and in writing.
• Physical ability to carry out the duties of the position.
• Ability to organize work.
• Ability to operate related equipment.

The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process.

WHY JOIN VANCOUVER COASTAL HEALTH?

VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
• Grow your career with employer-paid training and leadership development opportunities
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
• Award-winning recognition programs to honour staff, medical staff and volunteers
• Access to exclusive discount offers and deals for VCH staff

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.Vancouver Coastal Health is proud to be recognized as one of BC's Top Employers, Canada's Best Diversity Employers and Canada's Top Employers for Young People in 2025.Only short-listed applicants will be contacted for this posting. ***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***Thank you for your interest in Vancouver Coastal Health.