Patient Accounts Representative

Hamilton Health Sciences fosters a culture of patient and staff safety, whereby all employees are guided by our Mission, Vision, Values, and Values Based Code of Conduct. Hamilton Health Sciences is a teaching hospital and all staff and physicians are expected to support students and other learners. 

To be considered for this opportunity applicants must apply during the posting period. All internal and external applicants may ONLY apply via the Careers website. 

Hamilton Health Sciences is an equal opportunity employer and we will accommodate any needs under the Canadian Charter of Rights and Freedom, Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact HR Services at , Ext for assistance. If the applicant requires a specific accommodation because of a disability during an interview, the applicant will need to advise the hiring manager when scheduling the interview and the appropriate accommodations can be made. 

This competition is open to all qualified applicants, however, qualified internal applicants will be considered first. Past performance will be considered as part of the selection process. If you are a previous employee of Hamilton Health Sciences, please note\: the circumstances around an employee's exit will be considered prior to an offer of employment 

Proficiency in both Official Languages, French and English, is considered an asset 

If this position is temporary, selection for this position will be as per the outlined Collective Agreements\: 

Article 30 (k), CUPE Collective Agreement 
Article 10.7 (d), ONA Collective Agreement 
Article b) (ii), OPSEU 273 Collective Agreement 
Article 14.04, OPSEU 209 Collective Agreement 
Article 2.07 and Article 13, PIPSC RT Collective Agreement

Financial Services is responsible for Corporate Financial Reporting, Accounts Payable, Accounts Receivable, Marketed Services and MIS . The unit is responsible for the accuracy and collection of patient and non-patient receivables along with ensuring flow through of the detailed resulting transactions to the appropriate cost balance/balance sheet accounts, which in turn are used to make operational, financial and managerial decisions. 

This position is responsible for the accuracy of patient insurance and demographic data within the EPIC Hospital Billing module, and to ensure timely and accurate billing of various patient and third party/client accounts. This position is responsible for the following\: posting charges on accounts, printing and sending invoices and claim forms to patients and third party agencies, processing and posting payments on accounts and GL, electronic submission and receipt of claims to and from the Ministry of Health and other insurers, following up with various sources to obtain correct patient information for claims rejected by insurers and the assignment of accounts to collection agencies where appropriate. 

The successful candidate will handle phone, electronic, mail, and in-person communication with patients, various HHS departments, and various external third party insurance companies in collection of outstanding accounts. They will ensure all supplementary documentation is supplied to account payers in accordance with HHS confidentiality policies. This can include patient demographic data, copies of HHS authorization forms, procedural diagnostic information, as well as patient immigration documentation. Duties also include data entry, review, and edits to patient accounts where applicable and approved by the Revenue Coordinator, and month end processing including revenue-related journal entries. They will be responsible for completing a related business task if required to do so by the Revenue Coordinator and will be required to backfill vacation/sick time for any Accounts Receivable position, if required. They will perform other duties as assigned.

Monday to Friday; days

This position is temporary until August 2026. 

1. Post-secondary Degree or Diploma in Business or relevant experience
2. Demonstrated sound knowledge of Meditech, EPIC, Microsoft Office – demonstrated proficiency in Excel, Word, Outlook
3. Demonstrated knowledge of OHIP Schedule of Benefits and billing arrangements for other common health insurances
4. Demonstrated experience investigating and corresponding with insurance companies, government agencies or lawyers regarding claims
5. Mathematical skills related to data collection and billing procedures
6. Demonstrated excellent communication (written and verbal), interpersonal and organizational skills
7. Demonstrated understanding and compliance with HHSC Privacy Guidelines
8. Ability to set priorities and organize workload accordingly
9. Excellent analytical and problem solving skills

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