Customer Success Representative

Altametrics7 days ago

Windsor, Ontario

Mid Level

full_time

Life insurance

Paid time off

Job Description Position Summary As a Customer Success Representative at Inspirigent Consulting Services, you will be responsible for fostering strong relationships with our clients and ensuring their success and satisfaction with our enterprise SaaS solutions.

You will serve as the primary point of contact for customers, guiding them through onboarding, troubleshooting, and continuous product adoption. The ideal candidate will be proactive, empathetic, and passionate about delivering exceptional customer service.

By understanding client needs, you will collaborate closely with internal teams to optimize solutions, drive customer retention, and maintain high satisfaction levels. This role offers a dynamic opportunity to contribute to client success while growing within a fast-paced, collaborative environment.

Key Responsibilities

• Identify and pursue new business opportunities
  Prospect new leads through outbound outreach (email, phone,- , events)
• Conduct product demos (in-person or remote)
• Handle objections and move deals through the sales cycle
• Support marketing campaigns through follow-up and pipeline engagement
• Attend U.S.-based trade shows and in-person client meetings
• Maintain accurate CRM records and report on sales activities
• Collaborate with marketing and sales leadership to improve conversion strategies
• Meet or exceed sales targets and KPIs

Skills & Experience

• College diploma or equivalent
• Must be legally eligible to work in Canada
• Must be able to travel to the United States without restriction (valid Canadian passport or equivalent travel documentation)
• Exceptional verbal and written communication skills in English
• Willingness and ability to travel regularly (50%+)
• Detail-oriented and able to manage multiple prospects simultaneously
• Bilingual in English and French (verbal and written) is considered an asset
• Customer serviceoriented mindset
• Ability to work effectively in a fast-paced, team environment
• Proficiency with Microsoft Office, internet research, and related tools

Workplace Policies & Compliance

• This position complies with all applicable Canadian labor laws and provincial employment standards
• We are an equal opportunity employer and welcome applicants from all backgrounds
• Accommodation for applicants with disabilities is available throughout the hiring process in accordance with applicable human rights legislation

Job Type: Full-time

Benefits:

• Life insurance
• Paid time off

Work Location: In person

Software Development

51-200

Altametrics is the leading provider of Enterprise Labor & Inventory Management Software Solutions, with a broad deployment in the restaurant sector. Altametrics' flagship product offering Altametrics Enterprise Back Office (eRestaurant) provides Food Management, Workforce Management, Supply Chain Management, and Reporting to the world's most successful restaurant companies (McDonald's, Taco Bell, Chipotle, Buffalo Wild Wings). Food & Labor costs usually make up 60%+ of a company's profit margin. Therefore, a reduction of 2-6% is a game-changer for our operators.

Client Success Videos:

Jack in the box

Taco Bell

Five Guys Burgers and Fries

Denny's

Outback Steakhouse

Peet's Coffee

Some of Altametrics' software offerings include:

Altametrics Enterprise Back Office (eRestaurant) – Labor & Inventory management system.

Altametrics Business Intelligence (Xformity): Reporting & Business Intelligence software.

Altametrics Clock – Schedule Enforcement Time & Attendance management software.

HubWorks App Market – Labor, Inventory and Food Safety Applications for operators with 200 locations or less

Plum POS – Cloud-Based Point of Sale, Digital Signage, Kiosk, Handheld, and Tableside Ordering Suite