Housing Stability Specialist

About the Job:

Services and Housing In the Province (SHIP) is a Provincial leader in the broader public sector that builds strategic partnerships and programs that support the fundamental rights for Housing and Health Services throughout the Peel Region, Dufferin County, Region of Waterloo and surrounding areas.

Our commitment to increase quality of life through health services and housing supports that promote mental and physical health and wellness is at the forefront of every employee we hire. We value compassion, hope, inclusiveness, respect, and professionalism.

Our organization has supported the region for over 35 years and employs over 300 passionately engaged employees ranging from office administration, nurses, and service health specialists to housing specialists all dedicated to the community, clients, and families.

Reporting to the Dufferin Services Team Program Manager and working in collaboration with the County of Dufferin, the Housing Stability Specialist will be responsible for providing high quality, integrated, person-directed housing support and services within the County of Dufferin to individuals who are residing in supportive housing at 236 First St and/or being supported by the County of Dufferin and may be facing eviction.

The Housing Stability Specialist role offers intensive case management within a Housing First approach to support individuals with experiences of homelessness to access and maintain supportive housing.

They will provide information on resources, coordination of services, and general mental health support through a person-centered model of support. The Specialist will also work in collaboration with Coordinated Access partners to

Duties and Responsibilities:

• Collaborate in developing and implementing individualized recovery plans with clients
• Use standardized assessment tools designed to improve and/or stabilize client's physical and mental health, foster independence, and promote participation and community integration
• Provide strength based case management that recognizes clients unique needs
• Assist with activities of daily living, conflict resolution, and crisis avoidance
• Support individuals with accessing, maintaining and sustaining housing.
• Participate in team meetings, consultations, community tables and case conferences as needed to address risks, support solutions, and assist in dispute resolution to support clients
• Liaise with landlords and housing providers for access to information, education, and support
• Partner with clients and their families as members of the health care team
• Develop and maintain a community resource network
• Collaborate with partnering organizations and provide linkages to community resources
• Work independently and collaboratively within a multidisciplinary team to carry out mental health recovery and housing support
• Understand and be able to integrate a philosophy of person and family centered care into daily responsibilities
• Demonstrate a strong commitment to quality care and service delivery based on SHIP's Mission and Values
• Ensure appropriate records are kept and ensure that statistical information is maintained as per agency standards
• Adhere to agency Health & Safety Program and the Client Safety Framework in the promotion of client safety
• Perform additional duties including providing support to other programs within the team as required/delegated by Management

Qualifications:

• Post-secondary education in Social Work, Health Services, Psychology or equivalent
• 3+ years providing Mental Health or Housing case management
• Demonstrated knowledge of serious mental illness, and/or concurrent disorders
• Experience working with individuals experiencing homelessness
• Knowledge of evidence-based practice for mental health services
• Excellent assessment, risk management, and crisis intervention
• Expertise in collaboration with healthcare services
• Knowledge of MS Suite (Word, Excel, Power Point and Outlook)
• A vehicle, valid driver's license, and adequate insurance coverage
• Valid Certification in First Aid & CPR
• Training in ASIST and CPI an asset
• Experience using HIFIS an asset

Working Conditions and Physical Requirements:

• Hours are typically from Monday – Friday, 8:30 am – 4:30 pm but may vary depending on client needs
• Average amount of physical effort is required.
• Able to sit/stand for prolonged periods of time
• Able to answer and communicate telephone calls and general computer use
• Able to lift up to 20lbs (product, documents, etc.)
• Vehicle travel to sites for visits/walk-throughs and open doors as required. This position includes providing services across the County of Dufferin as well as attending other locations where training and services are provided as needed.

Ship Values:

• Compassion, Hope, Inclusive, Respect, Professional

Application Instructions

Interested candidates are encouraged to apply before November 21, 2025.

Why Work For Us?

Our Vision

Quality Housing, Quality Services, Quality Lives

Our Mission

To increase quality of life through health services and housing supports that promote mental and physical health and wellness

Our Culture

Leader and innovative partner in the community. Our programs welcome employees into our caring, compassionate, and innovative culture. We listen, we know what it means, and why it matters.

Our Commitment

People are at the forefront of our success. Below are just a few ways our full time permanent staff have personal and professional success:

• Competitive Salaries with Annual Performance Reviews
• Comprehensive Health Plans
• Group RRSP (5% Employer Contributions)
• 12 Paid Health & Wellness Days
• 10 Paid Vacation Days
• 3 Paid Personal/Floating Holidays
• Generous Parental and Family Leave
• Learning and Development Opportunities
• Travel Allowances
• Employee Assistance Program
• Company Culture to be Proud of
• Possibility to Create a Real Impact

35+

Years focused on Clients, Tenants, Staff and Families

4,000+

Clients and Residents served annually

17

Programs and Service offerings in Southern Ontario

300+

Dedicated, Respectful, Compassionate and Professional Employees

"SHIP strives to be equitable and inclusive in all that we do. Equity is a core value, and we are committed to providing an inclusive selection process. We encourage applicants from equity deserving communities including women, Black, Indigenous, other racialized groups, 2SLGBTQ+ persons, individuals with disabilities and others who will contribute to and enrich the organization and its values. We are committed to inclusive, barrier-free recruitment, selection processes, and work environments. Please advise the People and Culture Department of any accommodations needed in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code to ensure you have access to a fair and equitable process".

Please note that we use automated screening tools as part of our recruitment process and are reviewed to support fair and equitable hiring practices

Monday to Friday | 8:30 am to 4:30 pm

Union | 37.5 Hours