Tenancy Specialist

Role Overview

The Tenancy Specialist is a dynamic and compassionate individual whom is an integral part of the HART Hub Peel program. HART Hubs are community-based care hubs designed to address mental health, addiction and housing needs for people experiencing homelessness. They provide integrated care, offering a wide range of services such as primary care, mental health services, addiction care and employment supports. With targeted community outreach and rapid referral pathways, HART Hubs aim to support individuals with complex needs, helping them recover, achieve housing stability, and inclusion.

The Tenancy Specialist supports both landlords and tenants within the HART Hub program, working from a Housing First approach to help individuals access and maintain supportive housing, income, and community resources.

They are part of a multi-disciplinary intensive case management team and assists the Supportive Housing department with building registry and retention of scattered site housing resources. They coordinate housing resources through a client-centered model, collaborating with clients, support teams, and landlords.

Key Duties and Responsibilities

• Use Housing First Principles to assist clients experiencing homelessness with housing search, preparation, and retention
• Completes housing searches for clients in collaboration with Hart Hub housing workers, works with potential region landlords and complete unit viewings with clients
• Maintain regular communication and meetings to track client outcomes and housing opportunities
• Enact SHIP's housing engagement strategy and landlord collaboration approach
• Provide conflict resolution and mediation between client and landlord to avert potential eviction using an Alternative Dispute Resolution approach
• Participate in team meetings, consultations, community tables, and case conferences
• Complete all documentation required for move-in (Tenancy Agreements, ODSP Pay Direct Forms, Key Agreement Forms, as applicable).
• Track arrears and assist tenants in developing repayment plans if applicable
• Record Notices of Admission and Vacancy in SHIP's internal database; ensure data entry into the Rent Administration System (Arcori)
• Run monthly arrears reports and complete RGI calculations
• Adhere to agency Health & Safety Program and Client Safety Framework
• Perform additional duties as required/delegated by Management

Qualifications

• Bachelor's Degree or Diploma in Social Work, Social Services, Health Services, or equivalent
• 1+ years' experience providing housing support to individuals with mental health challenges
• Proficiency in the Residential Tenancies Act and Landlord/Tenant Board legislation and RGI knowledge
• Understanding of the Housing First philosophy
• Understanding of homelessness and at risk of homelessness
• Excellent time management, prioritization abilities , and communication
• Strong working knowledge of Microsoft software (e.g. Excel, Word, etc.)
• A valid Ontario Class "G" Driver's license and a vehicle with adequate insurance coverage is required
• Valid certification in CPI, CPR, First Aid, and Assist is mandatory

Reporting Function:

The Tenancy Specialist reports directly to the Tenant Housing and Operations Manager. They work with both internal and external partners and will interact with all levels within the organization. They have no supervisory responsibilities. They are a support system, resource, and an advocator for the team and Organization.

Working Conditions and Requirements:

• Day and evening with occasional weekend shifts
• Able to sit/stand for prolonged periods of time (building inspections, site meetings, unit inspections, etc.)
• Computer screen use (multiple screens if applicable) for prolonged periods of time
• Able to lift up to 20lbs (product, devices etc.)
• Vehicle with adequate insurance coverage to travel to community sites is required

SHIP Values

• Compassion, Hope, Inclusive, Respect, Professional

"SHIP strives to be equitable and inclusive in all that we do. Equity is a core value, and we are committed to providing an inclusive selection process. We encourage applicants from equity deserving communities including women, Black, Indigenous, other racialized groups, 2SLGBTQ+ persons, individuals with disabilities and others who will contribute to and enrich the organization and its values. We are committed to inclusive, barrier-free recruitment, selection processes, and work environments. Please advise the People and Culture Department of any accommodations needed in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code to ensure you have access to a fair and equitable process".

Please note that we use automated screening tools as part of our recruitment process and are reviewed to support fair and equitable hiring practices.

Monday - Friday | 8:30am - 4:30pm

UNION | 37.5 hours per week