CSR - Customer Service Representative

7 days ago

Etobicoke Ontario, Canada Stephano Group Ltd. Full time

Job Overview

We are seeking an organized and enthusiastic Customer Service Representative to join our team.

In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibilities will include managing customer interactions, supporting logistics operations, and ensuring the smooth processing and tracking of orders from start to finish.

Responsibilities

  • Act as the first point of contact for client inquiries, delivering excellent customer service.
  • Deliver exceptional customer service by responding promptly and professionally to all requests.
  • Coordinate and track shipments to ensure timely delivery and accurate order fulfillment.
  • Maintain strong relationships with customers, vendors, and internal teams.
  • Build and maintain strong relationships with customers, vendors, and internal teams.
  • Accurately enter and update customer orders, shipping details, and account information in the system.
  • Ensure billing accuracy and maintain organized records and filing systems.
  • Answer calls in the customer service queue; make outbound calls as needed for updates or issue resolution.
  • Investigate and resolve customer issues, or escalate them when necessary.
  • Collaborate with warehouse, sales, and management teams to resolve order or delivery issues.
  • Monitor orders throughout the production and shipping process to ensure on-time completion.
  • Perform additional administrative or coordination tasks as assigned by management.
  • Utilize data entry skills to maintain accurate records of customer
  • Oversee the receipt, processing, and verification of information from both sales reps and customers involving product requests, and entering information into our system as actual orders when requests are confirmed.
  • Other duties as assigned by management.

Qualifications

  • 1+ years of experience in customer service, logistics, or order fulfillment preferred.
  • Excellent communication and organizational skills.
  • Proficient in Microsoft Office and order management or ERP systems.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Attention to detail with a problem-solving mindset.
  • Team player with a proactive, customer-first attitude.
  • Join us in creating memorable experiences for our customers while developing your career in a dynamic environment

  • Customer Service Representative

    2 weeks ago

    Etobicoke, Canada Clutch Technologies Inc. Full time

    **About Clutch**: We're on a mission to reinvent the way people buy, sell, and own cars. Are you game? Clutch is Canada's largest online used car retailer, delivering a seamless, hassle-free car buying and selling experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their...

  • Customer Service Representative

    2 weeks ago

    Etobicoke, Canada Ontario Redimix Full time

    **Job ID**: 480612 **Work Type**: Contractuel **Overview**: Reporting to the CSR Lead, the Customer Service Representative (CSR) is responsible for delivering an exceptional customer experience throughout the dispatching process. As the first point of contact the CSR must be able to enter customer orders accurately and courteously, while leveraging a high...

  • Customer Service Representative 1 1

    2 weeks ago

    Etobicoke, Canada Ontario Redimix Full time

    **Job ID**: 480612 **Work Type**: Contract DELIVER CONCRETE RESULTS - JOIN THE DUFFERIN CONCRETE TEAM AT CRH CANADA WE ARE HIRING READY MIX DRIVERS!! JOIN THE GLOBAL LEADER IN CONSTRUCTION FOR A REWARDING CAREER Attach Commercial Vehicle Operator Record (CVOR) and Drivers Abstract along with Resume **Overview**: Reporting to the CSR Lead, the Customer...

  • Customer Service Representative

    2 weeks ago

    Brampton, Ontario, LP S, Canada Domino's Pizza Canada Full time

    Hot job opening, fresh out of the OvenDo you like people? Do you like pizza? We are searching for just the right person to join our team at Domino's in Brampton, Bolton, Nobleton and VaughanTo join our team, two things are vital; First, and most importantly, you must be friendly Second, you must be willing to work hard, support your fellow team members, and...

  • Customer Service Representative

    5 days ago

    Etobicoke, Canada RecordXpress Full time

    **CSR (Customer Service Representative)** - Communicates in a friendly, professional manner with clients and co-workers - Must have and maintain clean Criminal Background, Divers Abstract, and CVOR - Operates and maintains company vehicles safely and efficiently (both manual and standard transmission) - Handles all physical requirements for loading,...

  • Customer Service Representative

    5 days ago

    Etobicoke, Canada 1300 Applied Industrial Technologies LP Full time

    Applied Industrial Technologies is currently seeking and has an immediate opening for a qualified and motivated individual to fill the position of **Customer Service Representative** at our **Etobicoke, ON**location. In this role, you will provide our customers with expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you...

  • Customer Service Supervisor

    2 weeks ago

    Etobicoke, Canada Brandt Meats Full time

    Brandt Meats has been proudly creating artisan deli meats since 1958. The company is family owned and operated. From their Mississauga and Etobicoke locations Brandt Meats serves a variety of retail customers across Canada. The company was built on customer service and is seeking an experienced Customer Service Supervisor to continue its commitment to...

  • E-commerce Customer Service Representative

    2 days ago

    Etobicoke, Canada Smoke Arsenal Full time

    At _Top Shelf Brands_ As an E-commerce CSR, you'll create an experience for our customers through excellent service and expertly-curated product content. You'll be in an energetic office environment where you'll have the ability to master your communication skills and learn new things every day. **You'd make a great CSR if you**: - Consider yourself a...

  • P/t Customer Service Representative

    2 weeks ago

    Etobicoke, Canada TWO MEN AND A TRUCK® Full time

    The customer service representative (CSR) is responsible for growing sales by partnering with other franchise staff to provide outstanding customer service to all **TWO MEN AND A TRUCK®** customers through in-depth knowledge of company products and services. **Responsibilities**: - Acts as the first point of contact for new and existing customers to...

  • Coordinator CSR CA

    2 weeks ago

    Markham, Ontario, LRC, Canada Daikin Comfort Full time

    Job Title COORDINATOR, CSR Job Family SALES FLSA Designation NON-EXEMPT Job Grade A9 / CA8 Sub Family OPERATIONS Point Factor Job Code 30118 / CA30118 Last Updated SEP. 2021 Position Class External Match AMS024 – U4 Position SummaryThe Customer Service Coordinator works with customers to find what they need, answer questions, creates solutions and ensures...