Customer Service Supervisor
2 weeks ago
Brandt Meats has been proudly creating artisan deli meats since 1958. The company is family owned and operated. From their Mississauga and Etobicoke locations Brandt Meats serves a variety of retail customers across Canada.
The company was built on customer service and is seeking an experienced Customer Service Supervisor to continue its commitment to service.
This is a full-time role, which presents a great opportunity to work in a customer focused, fast-paced office in the Food Industry.
**Key Accountabilities**:
- Responsible and accountable for the Customer Service Representative’s and managing their day-to-day activities
- Assist CSR’s as front-line support with any customer/product/system issues they encounter
- Monitor internal processes and provide feedback/suggestions on how they can be improved
- Resolve escalated customer issues pertaining to product or service deficiencies.
- Prioritize daily tasks in an effective manner to positively impact all departments within the organization
- Lead trainer for new CSR’s or new processes being implemented within the organization
**Requirements**:
- Post-secondary education or equivalent work experience
- 5+ years of customer service experience in a CPG/Manufacturing environment
- Strong Knowledge of MS Office (Excel, Word, PowerPoint)
- Excellent Interpersonal Skills with the ability to interact with both internal and external contacts
- Proven ability to multi-task in a fast-paced work environment
- Microsoft Dynamic Nav experience is an asset
**Benefits**:
- Casual dress
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
Work Location: One location
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