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Strategic Customer Relations Specialist
3 weeks ago
YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. The External Affairs team brings YVR to life. They facilitate access, and create the connections to enable governments, Indigenous communities, airlines, business, and the media to partner with us to advance our strategic objectives in service of YVR's community mandate.
Position Overview
We have an acting assignment/term opportunity (to March 2027) for a Strategic Customer Relations Specialist. Reporting to the Director of Strategic Customer Relations, you will play a pivotal role in cultivating strong relationships with internal and external customers, leveraging strategic insight and interpersonal acumen to align customer needs with organizational goals. You'll also support the management of YVR's corporate partnerships and memberships, maximizing opportunities for collaboration and enhancing YVR's presence in the business community through meaningful, mutually beneficial engagement.
Key responsibilities include:
- Support in managing strategic relationships with key customers and partners through effective communication and engagement, aligning with organizational priorities
- Collaborate across internal teams to deliver customer focused engagement plans, documenting key decisions and providing support in the preparation of executive level briefing documents
- Manage daily tasks, including budget, related to YVR's corporate partnerships and memberships
- Monitor corporate memberships through tracking measures that ensure effective activation of sponsorships, maximizing ROI, enhancing the visibility of the YVR's brand, and maintaining strategic alignment
- Evaluate partnership performance, identify new business opportunities, and collaborate across departments to align initiatives with YVR's strategic goals and communicate impact to executive stakeholders
- Maintain clean, accurate customer data and engagement records in the Customer Relationship Management (CRM) tool
- Lead CRM- driven initiatives, including process improvements, stakeholder letter distribution, and customer satisfaction survey development, in collaboration with internal teams
- Assist with other tasks and responsibilities, as needed, to support the department
Key qualifications include:
- Minimum five years of experience in a customer/stakeholder relationship or corporate partnership role, supported by a two-year post-secondary certificate or diploma in hospitality, business, or communications (a bachelor's degree in business or communications is preferred); or an equivalent combination of education and experience
- Collaborative team player who works effectively in cross-functional teams, across all organizational levels
- Strong process and project management skills, with the ability to drive initiatives from planning through execution
- Exceptional time management and multitasking abilities, with a proven track record of meeting tight deadlines and shifting priorities
- Exceptional interpersonal, written and verbal communication skills, with the ability to build and maintain trusted customer relationships
- High level of detail and commitment to accuracy in all tasks and deliverables
- Proficient in advanced Microsoft Office tools, including PowerPoint and Excel, with expertise in CRM systems and data analytics (Power BI experience preferred)
- Strong data analytics capabilities, with the ability to translate complex datasets into clear, actionable insights
- Demonstrated ability to rapidly grasp the complexities of the airport and aviation industry, and effectively apply communication expertise within this dynamic and specialized environment
Although not required, French language skills are an asset as we are committed to providing bilingual services to our visitors and passengers. This helps us meet federal language obligations while ensuring welcoming experience. Candidates who do not speak French are still strongly encouraged to apply.
This position is open to both Vancouver Airport Authority employees and external applicants. Previous job performance will be taken into consideration for all internal candidates who apply for this position.
Salary Range : $73,738 to $96,377 per annum, based on a 37.5-hour work week. This is individually tailored to reflect your unique experience, qualifications, and internal equity.
At YVR, your work experience goes beyond the paycheck. We support your personal and professional development, well-being, and a thriving work culture with generous vacation days, extensive health benefits, retirement savings matching, wellness programs, community engagement, commuting support, and continuous learning opportunities. Learn more at
Who We Are
YVR is more than just an airport. We connect our beautiful province and all it has to offer to the world. We are all leaders and trailblazers for change and innovation, so no matter the department or team you're a part of, the work you do matters.
At YVR, we are flexible in everything we do. We will work together to find ways to deliver customer excellence that helps us all thrive.
Whatever your background and wherever you're from, you belong at YVR. If you have any questions about accessibility or require any assistance applying, please reach out
