Client Relation Specialist

Job Description

Client Relation Specialist

Sector: Administration, Dealer Services/ Permanent/ Full time / Hybrid / Vancouver / Number of position: 1 / Start date: as soon as possible

Build the future with us

Are you passionate about customer service and eager to contribute to a company whose purpose is to help clients feel confident and secure about their future? As a Client Relation Specialist, you will play a key role in addressing client inquiries.

This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What you'll accomplish with us

As a Client Relation Specialist, you will be at the heart of our mission. Here are your key responsibilities:

• Handle a high volume of inbound, outbound calls and emails with professionalism and efficiency
• Address client inquiries, provide information on insurance policies, and resolve any issues or concerns
• Assist clients with policy updates and general policy enquiries and accurately document all client interactions and follow up as needed to ensure resolution.
• Collaborate with dealerships and financial institutions to complete pending files.
• Collaborate with internal teams to address complex client issues and ensure a seamless client experience.
• Stay informed about our products, services, and industry trends to effectively assist clients.

What could accelerate your success in this role

We're looking for someone who:

• Has 3 years of experience in a call center, customer service or client relations role, preferably in the insurance industry
• Is recognized for their excellent customer service oriented
• Demonstrates strong problem-solving abilities and attention to detail
• Is known for their good knowledge of the Office suite and software tools
• Advanced level of English proficiency is required, as the role involves handling a variety of calls, emails, and documents in English, and frequent interaction with English speaking clients and partners across Canada on a daily basis.
• Advanced level of French proficiency is required, as the role involves handling a variety of calls, emails, and documents in French, and frequent interaction with French speaking clients and partners across Canada on a daily basis

Why you'll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence;
• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;
• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces;
• Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more

Apply now and get ahead of your career, where your talent really belongs 

Still unsure about applying?

At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you

*For positions posted in British Columbia:

The typical hiring range for this position is between $50 000 and $55 000 CAD annually. The proposed base salary may vary depending on the candidate's knowledge, skills, years of experience, and internal equity related to the role. At iA, we are committed to offering a fair, equitable, and market-based compensation structure. Our market data is updated annually to reflect the most current market conditions.

Location(s)Vancouver, British ColumbiaOther Possible Location(s)Montreal, Quebec, Québec, Québec, Toronto, Ontario
Company

iA Financial Group

Posting End Date Company Overview

iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we're a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it's by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we're invested in you.

* iA Financial group includes the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto  Our Commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.

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