Assistant Store Manager

Located in Hamilton, Ontario, Flora Pizzeria is a highly-rated, independent shop specializing in artisanal Roman-style "slab" pizza. Situated at the corner of Young Street and James Street South, the pizzeria is known for its focus on fresh, high-quality ingredients and a signature sourdough crust.

Key Features

• Pizza Style: Unlike traditional New York or Neapolitan styles, Flora serves Roman-style pizza, characterized by a light, airy, and crispy crust baked in large rectangular slabs.
• Menu Highlights:
• Pizzas: Popular options include the Margherita, Funghi (wild mushrooms and bechamel), Brooklyn (spicy sausage and garlic breadcrumbs), and the "Big Bee" (pepperoni, burrata, and hot honey).
• Sides & More: The menu features suppli (Roman rice balls), rotating seasonal salads like the Insalata Verde, and house-made dips such as sweet whipped ricotta and hot honey.
• Pantry Items: They sell curated Italian pantry goods, including cold-pressed Sicilian olive oils and specialty condiments.
• Atmosphere: It is primarily a takeout-focused spot with a "no-frills" interior, though limited outdoor patio seating is available in warmer months.
• New Venture: As of late 2025, the team behind Flora Pizzeria is expanding into the neighboring space to open Daphne's, a Eurocentric bistro that will focus on non-pizza fare.

Job Summary

We are seeking a dynamic and experienced Assistant Store Manager to join our retail team. The ideal candidate will play a key role in supporting store operations, leading sales initiatives, and managing daily activities to ensure an exceptional customer experience. This position offers an excellent opportunity for professional growth in retail management, requiring strong leadership, organizational skills, and a customer-focused mindset. The Assistant Store Manager will assist in supervising staff, overseeing merchandising, and maintaining store standards to drive sales and operational efficiency.

Responsibilities

• Support the Store Manager in daily store operations, including opening and closing procedures.
• Lead and motivate sales associates to achieve sales goals through effective coaching and team management.
• Oversee merchandising strategies, pricing accuracy, and product placement to maximize sales potential.
• Manage payroll, scheduling, and staffing needs while ensuring optimal coverage during peak hours.
• Handle customer service inquiries with professionalism, including cashiering, POS transactions, and phone etiquette.
• Assist in recruiting, interviewing, onboarding, and training new team members to foster a high-performing team.
• Monitor inventory levels, assist with purchasing decisions, and coordinate stock replenishment efforts.
• Maintain store cleanliness, organization, and visual presentation aligned with brand standards.
• Support marketing initiatives by implementing promotional campaigns and engaging with local community events.
• Manage administrative tasks such as bookkeeping, budgeting, and record keeping to ensure smooth store operations.
• Ensure compliance with company policies, safety regulations, and operational procedures.

Qualifications

• Proven experience in retail sales, store management, or supervisory roles within a retail environment.
• Strong leadership skills with the ability to supervise teams effectively and foster a positive work environment.
• Excellent communication skills—bilingual or multilingual abilities are a plus.
• Proficiency in POS systems, cash handling, merchandising software, and basic math skills for pricing and bookkeeping.
• Demonstrated ability in negotiation, marketing strategies, and sales management techniques.
• Experience with recruiting, training & development, payroll processing, and organizational skills.
• Ability to manage time efficiently while handling multiple priorities in a fast-paced setting.
• Strong customer service orientation with professional phone etiquette and interpersonal skills.
• Knowledge of budgeting processes and administrative experience preferred. This role is ideal for motivated individuals seeking to advance their career in retail management while contributing to a vibrant team environment focused on excellence in customer service and operational success.

Job Types: Full-time, Permanent

Pay: $24.00-$27.00 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Employee stock purchase plan
• Mileage reimbursement
• Paid time off
• Stock options
• Work from home

Work Location: Hybrid remote in Hamilton, ON L8N 1T9