SAP Application Support Analyst

5 days ago

Toronto, Ontario, Canada Quantum Management Services Ltd. Full time

Position:
SAP Application Support Analyst

Location:
Downtown Toronto (Hybrid / 3 days)

Salary:
$30 to $40 per hour

Job Type:
9-month contract

Posting Type:
Open vacancy

Our client, a large Canadian organization supporting public-sector and healthcare institutions, is looking to bring on an
SAP Application Support Analyst
to support business-critical procurement and supply chain systems.

This role sits within an IT Member Services environment and focuses on end-user support, incident management, and system configuration across SAP and Ariba platforms.

Your new role:
- Provide day-to-day application support for SAP S/4HANA and SAP Ariba environments

  • Troubleshoot and resolve incidents and service requests within defined SLAs

  • Escalate complex issues to senior internal teams or third-party vendors as needed

  • Work closely with business users to understand issues, document solutions, and improve system usage

  • Support configuration changes and enhancements to existing SAP/Ariba functionality

  • Participate in cross-functional initiatives and integration projects

  • Contribute to documentation, knowledge sharing, and continuous improvement

  • Participate in on-call support on a rotating basis

Key requirements:
- 3+ years of experience in an Application Support / Systems Support role, ideally on SAP S/4HANA implementation projects and post implementation support

  • Hands-on experience with SAP S/4HANA (Materials Management) and SAP Ariba Procurement (guided buying, invoicing) is a must

  • Strong understanding of end-to-end procurement, purchasing, and logistics processes

  • Experience working with ticketing systems and incident / service request management

  • Comfortable working in an outsourced or vendor-supported environment

  • Strong communication skills and a customer-service mindset

  • Ability to prioritize, work independently, and handle multiple issues in parallel

  • ITIL knowledge or certification as well as exposure to other ERP platforms would be nice to have

**Interested?

Please send your resume in Word format to Neeta Bernard at neeta.-**
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