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Bilingual Business analyst

3 days ago

Ottawa, Ontario, Canada Fujitsu Full time

Fujitsu Canada is seeking a full-time, permanent Business Analyst to support enterprise-scale Knowledge Management (KM) modernization projects. This role focuses on stakeholder engagement, bilingual communication, structured content analysis, and agile delivery within hybrid environments.

Responsibilities

  • Develop and document statements of requirements for considered alternatives.
  • Perform business analyses of functional requirements to identify information, procedures, and decision flows.
  • Evaluate existing procedures and methods, identifying and documenting items such as database content, structure, and application subsystems.
  • Define and document interfaces of manual to automated operations within application subsystems, to external systems, and between new and existing systems.
  • Establish acceptance test criteria.
  • Support and use the selected departmental methodologies.
  • Collaborate with stakeholders to define and document KM Initiative objectives, roles, and deliverables.
  • Prepare plans, charts, tables, and diagrams to assist in analyzing or displaying problems.
  • Participate in stakeholder meetings and report progress throughout the KM lifecycle.

Mandatory Skills

  • Experience with SharePoint Online: configuring, customizing, and administering large document repositories.
  • Proficiency in Microsoft 365 Ecosystem & Copilot Integration, including workflow automation and plugin management.
  • Experience authoring and managing content using DITA XML and structured documentation practices.
  • Familiarity with XML/XSLT transformations and metadata strategies.
  • Strong understanding of Agile/Scrum methodologies and product management practices.
  • Demonstrated expertise in Knowledge Management, including taxonomy development and content lifecycle management.
  • Bilingual proficiency (English/French) for stakeholder engagement and documentation.
  • Strong communication skills for translating technical concepts and facilitating stakeholder engagement.
  • Experience conducting change impact assessments and readiness evaluations.
  • Familiarity with Canadian government KM systems and accessibility standards.

Nice to Have Skills

  • Experience with AI/ML/NLP tools for semantic search, content rewriting, and contradiction detection.
  • Familiarity with Azure Cognitive Services and integration with KM platforms.
  • Exposure to document-as-code principles and automated publishing workflows.
  • Experience with Power BI or Tableau for post-migration analytics.
  • Knowledge of compliance frameworks such as ISO 27001 or ITIL.
  • Experience with multilingual datasets and merging bilingual content into unified knowledge articles.
  • Familiarity with conversational AI platforms like Copilot Studio.

General Requirements

  • Must reside in the Gatineau area in Quebec.
  • Hybrid work arrangement — onsite at least three days per week, with additional days as needed.
  • Strong organizational and time management skills.
  • Commitment to quality and attention to detail.
  • Ability to work independently and collaboratively.
  • Willingness to learn new tools and technologies.
  • Eligibility for Reliability Security status; minimum five years' residency in Canada.
  • Experience working in a multicultural or multilingual environment.
  • Familiarity with agile or other modern project management methodologies.
  • Previous experience in a remote or hybrid work setting.