Bilingual Business Analyst

Fujitsu Canada is seeking a full-time, permanent Business Analyst to support enterprise-scale Knowledge Management (KM) modernization projects. This role focuses on stakeholder engagement, bilingual communication, structured content analysis, and agile delivery within hybrid environments.

Top 3 must have skills

• Experience with SharePoint Online: configuring, customizing, and administering large document repositories.

• Proficiency in Microsoft 365 Ecosystem & Copilot Integration, including workflow automation and plugin management.

• Experience authoring and managing content using DITA XML and structured documentation practices.

• Familiarity with XML/XSLT transformations and metadata strategies.

• Strong understanding of Agile/Scrum methodologies and product management practices.

• Demonstrated expertise in Knowledge Management, including taxonomy development and content lifecycle management.

• Bilingual proficiency (English/French) for stakeholder engagement and documentation.

• Strong communication skills for translating technical concepts and facilitating stakeholder engagement.

• Experience conducting change impact assessments and readiness evaluations.

• Familiarity with Canadian government KM systems and accessibility standards.

• Develop and document statements of requirements for considered alternatives.
• Perform business analyses of functional requirements to identify information, procedures, and decision flows.
• Evaluate existing procedures and methods, identifying and documenting items such as database content, structure, and application subsystems.
• Define and document interfaces of manual to automated operations within application subsystems, to external systems, and between new and existing systems.
• Establish acceptance test criteria.
• Support and use the selected departmental methodologies.
• Collaborate with stakeholders to define and document KM Initiative objectives, roles, and deliverables.
• Prepare plans, charts, tables, and diagrams to assist in analyzing or displaying problems.
• Participate in stakeholder meetings and report progress throughout the KM lifecycle.

• Experience with SharePoint Online: configuring, customizing, and administering large document repositories.
• Proficiency in Microsoft 365 Ecosystem & Copilot Integration, including workflow automation and plugin management.
• Experience authoring and managing content using DITA XML and structured documentation practices.
• Familiarity with XML/XSLT transformations and metadata strategies.
• Strong understanding of Agile/Scrum methodologies and product management practices.
• Demonstrated expertise in Knowledge Management, including taxonomy development and content lifecycle management.
• Bilingual proficiency (English/French) for stakeholder engagement and documentation.
• Strong communication skills for translating technical concepts and facilitating stakeholder engagement.
• Experience conducting change impact assessments and readiness evaluations.
• Familiarity with Canadian government KM systems and accessibility standards.

• Experience with AI/ML/NLP tools for semantic search, content rewriting, and contradiction detection.
• Familiarity with Azure Cognitive Services and integration with KM platforms.
• Exposure to document-as-code principles and automated publishing workflows.
• Experience with Power BI or Tableau for post-migration analytics.
• Knowledge of compliance frameworks such as ISO 27001 or ITIL.
• Experience with multilingual datasets and merging bilingual content into unified knowledge articles.
• Familiarity with conversational AI platforms like Copilot Studio.

• Must reside in the Gatineau area in Quebec.
• Hybrid work arrangement — onsite at least three days per week, with additional days as needed.
• Strong organizational and time management skills.
• Commitment to quality and attention to detail.
• Ability to work independently and collaboratively.
• Willingness to learn new tools and technologies.
• Eligibility for Reliability Security status; minimum five years' residency in Canada.
• Experience working in a multicultural or multilingual environment.
• Familiarity with agile or other modern project management methodologies.
• Previous experience in a remote or hybrid work setting.