Pharmacy and Clinic Assistant

About Oak Medical Arts

Oak Medical Arts is a locally owned and operated healthcare organization with multiple locations across Thunder Bay. Our mission is to provide exceptional care and service that's personal, easy to access, and rooted in our community. Every member of our team plays an important role in making healthcare simple, effective, and welcoming for our patients.

The Role

We are seeking a full-time Pharmacy & Clinic Assistant to join our team. This is a dynamic, multi-faceted role that supports both our pharmacy and clinic operations (primarily at our Waterfront Pharmacy and Clinic, but as a regular part of the role, we will cross train at our other Oak locations as well. )

This position is ideal for someone who is committed to long-term growth with us, who thrives in a fast-paced environment, and who takes pride in delivering superb customer service as part of a small, locally owned organization where every team member makes a real difference.

What You'll Do

Your responsibilities will include:

Pharmacy Support

• Data entry in Kroll and prescription processing
• Counting, filling, and blister packaging prescriptions
• Operating the till, ringing in transactions, and managing cash
• Assisting with medsync, autofill, and prescription delivery coordination
• Maintaining accurate inventory, ordering, and restocking
• Cleaning, organizing, and maintaining site optics to Oak's standards of professionalism and care

Clinic Support

• Supporting administrative tasks, primarily at our Waterfront Addiction Medicine Clinic
• Assisting patients with scheduling, check-in, and administrative support in JaneApp and PatientVu
• Supporting providers and ensuring smooth patient flow
• Checking in, booking appointments, rebooking, etc.
• Urine drug sample tests and accurate entry of these results

Customer Service

• Providing every patient with a warm, friendly, and professional experience
• Greeting patients in person and by phone with standardized Oak scripts
• Offering assistance beyond the basics – anticipating patient needs and going above and beyond whenever possible
• Acting as an ambassador for Oak Medical Arts in every interaction – representing our local, patient-first philosophy

Training & Growth

• You will be trained and gradually cross-trained at each Oak site – including Academy, River Terrace, Sports Medicine, and Waterfront – with the goal of being a versatile and capable support across all locations.
• No two days will be the same. You'll learn skills across pharmacy, clinic, and administrative support, making this role a stepping stone to long-term growth within our organization.

Hours

• Part-time, daytime hours
• Typical schedule: 8am–4pm or 9am–5pm
• Schedule would be created in advance, sometimes may be more than part-time to account for staff holidays, etc.
• Flexibility to support multiple locations as required

Who We're Looking For

• Someone seeking long-term employment (not a temporary or student position)
• Customer service oriented, with a genuine passion for helping people
• Organized, reliable, and detail-oriented
• Able to multitask and adapt to changing priorities in a fast-paced environment
• A strong communicator and team player who enjoys being part of a collaborative healthcare team
• Quick learner and adopter
• Flexible and adaptable to multiple locations

Why Join Oak?

• Be part of a locally owned business that directly impacts the Thunder Bay community
• Work with a supportive, dedicated, and passionate team
• Continuous learning and development opportunities across multiple healthcare areas
• Play a key role in the growth and success of a thriving local business
• Know that your work makes a difference every single day

Job Types: Part-time, Permanent

Pay: $23.00-$25.00 per hour

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Work Location: In person