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Security Manager

2 weeks ago

Toronto, Ontario, Canada Nobu Hotel Toronto Full time

The Security Manager is responsible for the protection of all hotel occupants, physical premises, guest and employee property, and the company's assets and reputation. This role involves managing the security team, enforcing policies, conducting investigations, and coordinating emergency responses.

Key Responsibilities:

Security Operations & Management:

  • Develop, implement, and enforce comprehensive security and safety policies, procedures, and standards.
  • Oversee the daily operations of the security department, including scheduling, patrols, and deployment of security team members (in-house or contracted).
  • Conduct regular patrols and inspections of the premises to identify and mitigate potential risks and hazards.
  • Oversee the functionality and maintenance of all security systems, including CCTV, access control systems (keys, key cards), and alarm systems.
  • Implement measures to prevent theft, pilferage, and unauthorized access to property assets, including cash, stock, and equipment
  • Manage key control procedures, including master keys and employee access cards.
  • Liaise with local law enforcement, fire departments, and other external security services.
  • Manage and control access for contractors, suppliers, and vendors working on the property.

Incident Response and Investigation:

  • Respond immediately to all security and safety-related incidents, emergencies, and guest/employee concerns.
  • Act as the primary decision-maker and coordinator during security incidents and emergencies (e.g., fire, medical, natural disasters, threats).
  • Conduct thorough investigations, gather evidence, and accurately document all security incidents, accidents, and property loss.
  • Coordinate emergency response measures, including medical assistance (first aid/CPR), fire evacuation, and crisis management.
  • Develop and manage the hotel's emergency response and crisis management plans, including conducting regular drills and training.
  • Handle guest concerns, complaints, and security-related issues with professionalism and discretion, always prioritizing guest safety and comfort.

Training and Team Management:

  • Recruit, train, supervise, and evaluate the performance of the security team ensuring professional and courteous service.
  • Provide security and safety awareness training to all hotel staff across various departments.
  • Ensure the security team maintains professionalism and provides courteous service to guests.

Safety and Compliance:

  • Ensure the hotel is compliant with all local, provincial, and federal security, fire, and life safety regulations (e.g., OSHA, local fire codes).
  • Coordinate with other department heads (e.g., General Manager, HR, Engineering) to ensure a holistic approach to safety and security.
  • Actively participate in the Joint Health & Safety Committee Program
  • Oversee internal control procedures, especially those related to cash handling and high-value assets.

Administration and Budgeting:

  • Manage the departmental budget, including expenditures for security equipment and labour.
  • Maintain accurate and up-to-date records of all security activities, incidents, and investigations.

Skills & Qualifications: 

Education and Experience:

  • Proven experience (3+ years) in a security management or supervisory role, preferably within a hotel or hospitality environment.
  • A background in law enforcement, military, or a related security field is highly valued.

Certifications:

  • Relevant security certifications (e.g., Certified Protection Professional - CPP, Certified Security Manager - CSM).
  • First Aid, CPR, and AED certification.
  • Relevant local/provincial security guard licensing.

Key Competencies:

  • Leadership and Team Management: Ability to guide, train, and motivate a team.
  • Decision-Making: Ability to think quickly, remain calm, and make sound, objective decisions under pressure in emergency situations.
  • Investigative Skills: Strong ability to conduct thorough investigations, gather evidence, and write comprehensive reports.
  • Technical Knowledge: Familiarity with modern security technologies, including CCTV, access control systems, and alarm systems.
  • Communication & Interpersonal Skills: Excellent written and verbal communication skills to interact effectively with guests, staff, management, and external authorities.
  • Integrity: High level of professionalism and discretion when handling confidential and sensitive information.

Nobu Hotel Toronto is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If contacted for an employment opportunity, please advise Human Resources if you require accommodation. 

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