Customer Service Coordinator

7 days ago

Richmond Hill ON LB C, Canada Bento Sushi Full time

CUSTOMER SERVICE COORDINATOR (BILINGUAL)

Join Team Bento and be a part of our group of companies which operates more than 12000 locations globally. With operations across Canada and United States, Bento brings together a dynamic team of people with diverse backgrounds, experience, and talent, to create an exceptional guest experience.

Location

  • Ontario Food Factory: 25 Sims Crescent, Unit 1, Richmond Hill, ON L4B 1C9 | Monday to Friday (In-person) | Shift start time: 7:30 am / 8:30 am, weekly rotation

Responsibilities

The Customer Service Coordinator is responsible for taking and processing orders, as well as maintaining a

relationship with our customers to maximize and increase frequency of sales.

  • Receive orders or adjustments by phone and email, then enter them into JustFoods ERP for processing.
  • Provide courteous and efficient customer service in English and French, to existing and potential clients from the initial contact to set up accounts, to handling inquiries regarding pre- or post-sales issues. Transfer any customer escalations to the appropriate department or supervisor.
  • Support daily production planning and distribution of our products by generating production reports, route reports and sales invoices for appropriate department leads.
  • Contact inactive accounts to try to initiate sales once again.
  • Advise customers of changes to orders or delays in delivery due to holiday closures, weather, traffic, etc.
  • Basic administrative duties like filing, scanning, photocopying, etc.

Qualifications

  • Minimum 1 year customer service experience (retail or call center).
  • Excellent communication skills, both written and oral, in French and English.
  • Good computer skills and experience with MS Office tools.
  • Must be self-motivated, well organized, and able to multitask.
  • A college diploma is an asset.
  • Experience in the JustFood ERP system is an asset.

Why you should join our team:

  • Power of Collaboration: Live our core values - "Own it", "Care about it", "Make it exceptional", and "Win together" - as we work together to create better food for everyone, the Japanese way.
  • Competitive Rewards: Upon meeting eligibility criteria reap the benefits of a comprehensive compensation package with a bonus plan, group health benefits, and retirement plans that recognize your outstanding contribution.
  • Ignite Your Potential: Fuel your growth with extensive training and opportunities for career advancement, empowering you to unleash your full potential.
  • Champion Diversity, Equity, and Inclusion: We are committed to fostering a workplace where diversity, equity, and inclusion thrive, empowering every voice to be heard and celebrated through meaningful initiatives and programs.
  • Drive Sustainable Impact: As part of our dedication to Environmental, Social, and Governance (ESG) principles, we actively promote sustainable practices and initiatives to create a positive impact on our environment and communities.

For more information about Bento and our opportunities, please visit

We thank all applicants for their interest; however only those candidates elected for an interview will be contacted. Special consideration will be given to applicants with previous experience working as a; customer support, client service, order desk, Sales order coordinator.

We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs.

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