IT Support Analyst Student

1 week ago

Calgary, Alberta, Canada BURNCO Rock Products Ltd Full time $45,000 - $65,000 per year

Are you a current student pursuing Computer Science or Information Technology? Do you enjoy tackling technical challenges and assisting others with their tech needs? We are #hiring an IT Support Student for a 4-month work term commencing May 2026, based out of our Calgary head office. If you're a proactive, service-oriented individual with a strong interest in hardware, software, networking, and end-user support, we want to hear from you

You will provide both onsite and remote technical support to BURNCO staff, acting as a key contact for troubleshooting, IT maintenance, and supporting broader technology initiatives. This role is ideal for someone passionate about IT operations, eager to build hands-on skills, and excited to work within a collaborative environment.

What You Will Be Doing

  • Provide responsive onsite and remote IT support to end-users (hardware, software, mobile, peripherals, VOIP)
  • Troubleshoot technical issues and ensure high levels of customer satisfaction
  • Support day-to-day operations of IT systems and services
  • Assist with onboarding / offboarding processes including user set up and deprovisioning
  • Perform routine maintenance and inventory management across multiple sites
  • Maintain and update the IT knowledge base and documentation
  • Support and maintain IT assets, including desktops, laptops, printers, mobile devices, etc.
  • Create and manage user accounts in Active Directory and Office 365
  • Work with ServiceNow to manage incidents, requests, and change tracking
  • Collaborate with second and third-tier teams for escalations and project work
  • Participate in equipment setup, configuration, and vendor coordination
  • Travel to BURNCO sites to support as needed
  • Maintain clean and organized server and equipment rooms
  • Support emergency response efforts, including after-hours when required
  • Carry out additional duties as directed by the IT team

What We Would Like From You

  • Currently pursuing post-secondary education in Computer Science, IT, or related field
  • Strong analytical, troubleshooting, and problem-solving abilities
  • Excellent communication and interpersonal skills
  • Comfortable working independently and in a team environment
  • Familiarity with Microsoft 365, Windows OS, and mobile platforms (iOS / Android)
  • Exposure to Active Directory, Citrix, and basic networking concepts would be considered an asset
  • Knowledge of or willingness to learn ServiceNow platform
  • A self-motivated attitude with a strong customer service mindset
  • Willingness to travel to industrial work sites and lift moderately heavy equipment
  • Passionate about learning and applying IT best practices in a professional setting

Location and other key details:

  • This is a 4-month temporary position commencing May 2026, based out of our Calgary head office: th St NE, Calgary, Alberta
  • The hours of work will be Monday to Friday, 40 hours per week; on call availability may be required
  • Occasional travel to multiple BURNCO sites is expected; candidates must be comfortable working in an industrial environment where PPE (Personal Protective Equipment) is required
  • Manual dexterity is essential for operating computer equipment, tools, and related components
  • Must be capable of lifting and transporting moderately heavy items such as desktop computers, switches, UPS units, and other peripherals

Why BURNCO?

  • Be part of a supportive, high-performing team that values your growth and success
  • Gain hands-on experience with opportunities for learning and development
  • Enjoy competitive compensation
  • Experience our inclusive, collaborative, and safety-focused culture

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