Technology Support Analyst

Job Title

Technology Support Analyst

Job Type

Permanent

Union

MRSA

Position Classification

SCS03 Client Support III

Salary Grade

$75, $95,113.20

FT or PT

Full-time

Hybrid Work

This position is eligible

Position End Date (if applicable)

Location

MRU Main Campus - Calgary, AB T3E 6K6 CA (Primary)

About This Position
Note: There is a strong internal candidate.
About The Department Of Information Technology Services
Information Technology Services provides application support, infrastructure, network support, hardware and software support, lab and classroom support, training, IT security and mobile computing to the Mount Royal community.

About The Role
Reporting to the Manager, Technology and Client Services, and working closely with Technical Leads, the incumbent provides front-line technical support for Mount Royal University's administrative systems, student labs, classrooms, and meeting spaces. Responsibilities include hardware and software support, inventory maintenance, and assisting faculty, staff, students, and external users to support learning and operations.

The position is a full-time role working 35 hours per week.

Responsibilities

• Support Students, Staff, Faculty and University Community on use of Mount Royal University Computer Resources.
• Advise, support and instruct Faculty, Instructional Assistants, Staff, Students and non-Mount Royal University personnel on the proper use of existing Computer hardware equipment and software.
• Perform one-on-one consultations and informal workshops on technology devices supported by the Campus Computing Support team.
• Work on special projects and issues as assigned by the Manager to improve this service.
• Support existing systems and computer image(s) as required by the campus, faculty requests, and general maintenance within assigned areas.

• Provide technical support along with preventative and corrective maintenance including, but not limited to:

• Computer Labs

• Offices
• Technology Classrooms
• Meeting rooms

• Lecture Theaters and Halls

• Provide expert-level technical support in assigned primary area(s) of responsibility within the Campus Computing Support team.

• Conduct research and resolve complex technical issues related to the assigned area.
• Share knowledge and best practices with other team members to ensure consistent support across technical areas.
• Educate themselves on an ongoing basis with new or additional features of software and hardware within Information Technology Service's range of responsibilities.
• Create technical documents for internal and/or external university community use.
• Make presentations to the MRU community on new technologies as required.
• Perform duties for special projects as assigned by the Director and/or Manager of Technology and Client Services.

Qualifications

• The incumbent has a diploma or degree in Computer Science or Information Systems or related certification typically.
• 3-5 years of relevant experience.
• Knowledge of or Certification in Microsoft System Center Configuration Manager.
• Keen troubleshooting skills and good communication skills.
• Ability to work in a team environment and interact with the student and staff/faculty on a professional level. Ability to work with minimal supervision.
• Ability to handle many concurrent tasks at one time and prioritize them into low and high priority tasks. Working knowledge of A+, Network topology or related certifications and basic scripting.
• Ability to judge the circumstances and make a decision/implement a solution if immediate supervisory contact is not available.

Salary:
$75, $95,113.20

Closing Date:
November 17, 2025

A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name], [Requisition Number], [Document Title].pdf (ex. Smith, 999999, ).
We encourage all qualified applicants to apply, however, Canadian citizens, permanent residents and others currently legally authorized to work in Canada will be given priority. Please note only applicants selected for an interview will be contacted. After the close date, you can check on the status of your application through your Career Centre. New career opportunities arise frequently and are posted as they become available. Please check back often to view our latest postings on our Career Opportunities page.

If you require accommodation to participate in the recruitment process, please notify and we will work together on your accommodation request.

About MRU
Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. A student-focused undergraduate university built on teaching excellence, Mount Royal University is known for our top-calibre programs, high-quality teaching and learning experience, robust delivery of liberal education, scholarly teaching, experiential learning and undergraduate research. MRU serves approximately 15,782 students, including 11,752 full-time and 4,030 part-time learners. MRU offers 13 bachelor's degrees encompassing 37 majors across faculties such as Arts, Business, Communications, Health, Community & Education, and Science & Technology. With over 74% of its student body drawn from the local area, Mount Royal University primarily serves Calgary and its surrounding region. MRU is a diverse yet close community with over 1,800 employees. Mount Royal provides employees the support they need to lead and advance institutional goals. Learn more about MRU's Academic Plan and Strategic Plan.

What We Offer
Talented and committed employees are the driving force behind student success. We strive to be an employer of choice among Canadian post-secondary institutions. At MRU, we recognize that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person, and harnesses the strength that is available in our diversity, creating a rich and inclusive workplace.

Investing in the learning and development of our employees benefits the individual and the University. A variety of services, resources and programs encourage a healthy, productive workplace. MRU offers a competitive total compensation package including learning/training paid by employer, paid vacation, winter holiday closure, personal days and a free membership in our fully equipped recreation centre. Positions over six months may also be eligible for health and dental benefits, pension, health and personal spending accounts, and disability benefits.

Our campus offers the convenience of a full medical clinic, dentist and pharmacy, as well as a variety of wellness services such as physiotherapists and massage therapists. Campus Recreation offers many activities, including personal training, fitness classes, climbing, aquatics, sports, tournaments and certifications for students, employees and the public.