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Training Workshop Designer and Facilitator

2 weeks ago

Toronto ON MB K, Canada Toronto Metropolitan University Full time

Department: The Chang School

Position supervisor: Sylvia Franklin

Contract length: 14-42 hours (based on client needs)

Hours of work per week: N/A

Position type: Workshop Designer & Facilitator

Rate of pay: $80-$150 per hour (based on experience)

About Toronto Metropolitan University (formerly Ryerson University)

At the intersection of mind and action, Toronto Metropolitan University is on a transformative path to become Canada's leading comprehensive innovation university. Integral to this path is the placement of equity, diversity and inclusion as fundamental to our institutional culture. Our current academic plan outlines each as core values and we work to embed them in all that we do.

Toronto Metropolitan University welcomes those who have demonstrated a commitment to upholding the values of equity, diversity, and inclusion and will assist us to expand our capacity for diversity in the broadest sense. In addition, to correct the conditions of disadvantage in employment in Canada, we encourage applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit peoples, Indigenous peoples of North America, racialized persons, persons with disabilities, and those who identify as women and/or 2SLGBTQ+. Please note that all qualified candidates are encouraged to apply; however, applications from Canadians and permanent residents will be given priority.

As an employer, we are working towards a people first culture and are proud to have been selected as one of Canada's Best Diversity Employers and a Greater Toronto's Top Employer for 2015, 2016, 2017 and 2018.

About the program/department/team

With 35 certificate programs and over 400 courses that can be completed online, Toronto Metropolitan University's G. Raymond Chang School of Continuing Education is a leader in interactive online learning and accessible university-based adult education.

Our continuing education unit provides innovative, quality, lifelong learning that empowers learners to reach their life and career goals. As Canada's largest, most respected continuing education program at approximately 70,000 enrolments each year, The Chang School remains the top choice for the majority of learners compared with other educational providers. For more information, visit

The opportunity

The Business Development team at The Chang School of Continuing Education is seeking a highly skilled Subject Matter Expert (SME) to design and deliver one, or more, full-day training workshops focused on skill-building in the areas of negotiation, effective communication, collaboration, and conflict management.

Two-Phase Engagement (Separate Employment Contracts)

This opportunity is structured as two distinct phases of work, each governed by a separate employment contract. Successful completion of Part 1 does not guarantee appointment to Part 2; however, candidates will be considered for both phases.

Phase 1: Workshop Design

Duration: January to March 2026

Deliverable: Content for full-day(s), in-person, training workshop

Hours: 6 hours per 1 workshop developed. Based on client needs, development of up to 3 workshops may be requested. 6-18 hours overall for workshop development.

This work will be governed by a separate, non-union employment contract.

The successful candidate will develop content that expertly bridges the gap between theoretical frameworks of conflict resolution and the high-stakes, public-facing reality of de-escalation, persuasion and negotiation. A central requirement in the design and development of this training session is the integration of applied exercises. The curriculum content must move beyond passive learning; every theoretical concept must be paired with immersive, "real-world" application, such as live simulations, interactive case studies, and inter-peer activities. Workshop participants must not only understand the complexity of conflict dynamics but be able to actively demonstrate mastery in navigating stakeholder friction and de-escalating sensitive community-based conflicts in real-time.

The deliverables include, but are not limited to:

  • A workshop overview, which includes the session title, description, and learning outcomes
  • A workshop agenda, which identifies each application exercise
  • Resources to support each activity, such as worksheets, case studies, role play descriptions, etc.
  • A slide deck aligned with TMU brand guidelines (Chang School branded Powerpoint template will be provided)

Phase 2: Workshop Facilitation

Duration: One to Three Days

Deliverable: Facilitation of a full-day, in-person, training workshop

Hours: 8 hours per 1 facilitated workshop. Up to 3 workshops may be requested for facilitation based on client need. 8-24 hours overall for facilitation.

The facilitation phase will be offered under a separate employment contract governed by the CUPE 3904, Unit 2 collective agreement.

The core of this engagement is the high-impact delivery of a full-day, applied learning experience. We are not looking for a lecturer, but a master facilitator who can transform theoretical concepts into a high-engagement skill-building experience. You must be adept at "reading the room," pivoting the curriculum to address the specific examples and/or questions raised by participants, and providing immediate, constructive feedback during live role play and simulation-based activities.

Qualifications

  • Master's degree, or equivalent professional experience in facilitating training for corporate audiences/adult learners.
  • 5+ years of teaching/facilitation experience in leadership, conflict management, negotiation, psychology, public policy, social work, or a related area. Professional certification (e.g. adult education and training, PMP, a Mediator designation) is an asset.
  • Experience in professional negotiation, mediation, or conflict resolution, preferably with a background in public administration, community services, or social work is preferred.
  • Proven track record of designing, developing and delivering training to adult learners.
  • Mastery of active listening, empathetic framing, and delivery of coaching and feedback.

How to apply

Submit a current CV via email to:

Toronto Metropolitan University's commitment to equity, diversity and inclusion

  • We encourage all First Nations, Metis and Inuit peoples or Indigenous peoples of North America, to self-identify in their applications. If you are an Indigenous applicant and require support during the recruitment process, please reach out to James McKay, Indigenous HR Lead at
  • Toronto Metropolitan University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA), and aims to ensure that independence, dignity, integration and equality of opportunity are embedded in all aspects of the university culture.
  • We will provide an accessible experience for applicants, students, employees, and members of the Toronto Metropolitan University community. We are committed to providing an inclusive and barrier-free work environment, starting with the recruitment process. If you have restrictions that need to be accommodated to fully participate in any phase of the recruitment process,please reach out to Human Resources:
  • Current employees can contact HR by logging into AskHR to submit a request.
  • External candidates who do not have TMU login credentials can contact HR by visiting
  • All information received in relation to accommodation will be kept confidential.