Resort Operations Manager

Outback Lakeside Vacation Homes is set on 60 pristine mountain acres twenty minutes from the town of Vernon, British Columbia, our exclusive collection of designer homes, villas and cabins offers the perfect opportunity for guests to disconnect from everyday bustle and distractions and reconnect with each other.

Overview

The Resort Operations Manager oversees the daily operations of the resort's rental program, ensuring excellence across all departments including front desk, housekeeping, maintenance, and guest services. This hands-on leadership role is responsible for driving operational performance, fostering a positive team culture, and delivering outstanding guest and owner experiences.

Acting as a key liaison between resort ownership, the strata, and the on-site team, the Operations Manager ensures clear communication, operational consistency, and alignment with the resort's standards and goals. The ideal candidate brings strong leadership skills, financial acumen, and a passion for hospitality, with the ability to balance strategic oversight and day-to-day operational involvement.

Responsibilities:

• Oversee all aspects of the rental program operations, including front desk, housekeeping, maintenance, and guest services.
• Recruit and train team members, ensuring they have the skills and knowledge to perform their roles effectively.
• Lead, motivate, and develop the team, providing guidance, coaching, and support to foster high performance, engagement, and professional growth.
• Foster a positive work culture, promoting collaboration, accountability, and a supportive environment across all departments.
• Manage relationships with rental home pool owners and strata ensuring clear communication and resolution of any operational or facility concerns.
• Strong skills in cost management and expense control, with the ability to monitor budgets, optimize resources, and ensure operational efficiency
• Ensure compliance with all regulatory requirements, resort policies, and health & safety standards.
• Develop and implement strategies to enhance guest satisfaction and operational efficiency.
• Lead innovation projects, implementing new processes, identifying opportunities to enhance guest experiences, operational efficiency, and overall service excellence service opportunities.
• Provide hands-on leadership, including coverage at the front desk, housekeeping and maintenance, as needed, to ensure smooth daily operations and team support.

Requirements

• Proven experience in hotel management, preferably in a strata or multi-owner property environment.
• Strong leadership, communication, and interpersonal skills.
• Solid understanding of budgeting, financial reporting, and operational planning.
• Ability to manage multiple priorities and adapt in a fast-paced environment.
• Knowledge of hospitality software and systems is an asset.

Wage: $65,000-$70,000 per annum

Job Type: Permanent

Schedule: Full Time including weekends, holidays and on call as needed

Location: Onsite at Outback Lakeside Vacation Homes, 9846 Eastside Road, Vernon, V1H 1Z2

Job Types: Full-time, Permanent

Pay: $65,000.00-$70,000.00 per year

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Application question(s):

• Are you located within Canada?
• Are you legally entitled to work in Canada?
• Do you have any commitments in the next six months that would prevent you from working?
• This position requires working weekends, holidays, and peak resort periods as needed. Are you available to work during these times?
• This position requires full-time, on-site presence at the resort. Are you able to work on-site?

Work Location: In person