Manager, IT

Job Location: IT – Edmonton, Calgary, Newmarket - Hybrid

Job Type: Full-Time

Schedule: Monday to Friday Daytime, Occassional Evenings and Weekends as needed.

Compensation: $90,000 - $110,000/ annually (based on experience and qualifications)

Number of Vacancies: 1

COMPANY INFORMATION:

Looking to make a difference? Looking to join an incredible team?

Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario.

Regardless of your role, you will be an integral part of our customer-first team and are guaranteed to make an impact on the lives of Canadians. Medicentres is seeking to change the way healthcare is delivered in Canada by using technology to improve the patient experience.

By choosing to belong at Medicentres, you will join a team of passionate, like-minded people enjoying a challenging and rewarding career in the ever-changing health care industry. It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters.

JOB PURPOSE:

Reporting to the Director of Clinical and Health Services Technologies, the Manager, IT is responsible for supervising and mentoring the Medicentres IT team, including system and network analysts, as well as implementing, maintaining, and supporting all IT solutions that are utilized at Medicentres. This position also includes the implementation and monitoring of all cyber security and cloud services for Medicentres. Working with the broader Medavie IT teams, this role involves determining resource needs, implementing IT strategy, collaborating with other business units, and guiding the IT function and strategy within Medicentres.

PRINCIPAL RESPONSIBILITIES:

Team Supervision:

• Supervise the IT team
• Assign tasks and responsibilities to the team
• Mentor and train team members, providing them the opportunity to further develop their technical and soft skills
• Hands on support and guidance
• Balance multiple requirements and priorities

IT Supervision and Technical:

• Ensure provision of 24/7 support for all Medicentres technology
• Responsible for working with the Operations Team to design, configure, implement and manage all infrastructure, network and security equipment and services across the business.
• Responsible for remote access of all employees
• Implement and maintain all IT policies and procedures
• Maintain all technical documentation, including architectural drawings required by 3rd parties
• Monitor and analyze network and system performance across the organization
• Ensures all changes to the environment follow the change management process
• Assist in the development of the IT business strategy, with an emphasis on security and cloud
• Assist with creating and maintaining the technology roadmap for the company
• Provide 2nd and 3rd level support for all technologies, except EMR
• Provide on-call support for all team members, staff and for 3rd parties during roll-outs
• Selecting and testing new hardware and software as required by the business
• Document each newly developed solution to assist in the deployment and on-going support
• Manage assigned projects in a priority sequence to ensure deliverables are met on time
• Find and deliver advanced technology solutions that benefit the business
• Support the creation and maintenance of Privacy Impact Assessments (PIAs), security assessments, and third-party risk management (TPRM) activities.

Organizational Leadership:

• Provide leadership to IT support, security, and infrastructure
• Emulate and be a proponent of the company's core values

KNOWLEDGE, SKILLS AND EXPERIENCE:

• 5+ years of progressive experience in IT operations, including at least 2–3 years in a people-management or team-lead role, with accountability for infrastructure, security, and end-user support.
• Proven experience leading IT initiatives end-to-end, from planning through implementation and operational support.
• Strong working knowledge of on-prem and cloud infrastructure, networking, identity, and endpoint environments.
• Practical understanding of cybersecurity operations, incident response, and working with SOC/NOC providers.
• Experience developing and executing IT roadmaps and budgets in a distributed or multi-site environment.
• Hands-on experience with Windows and Linux systems; scripting or automation (PowerShell, Bash) is an asset.
• Working knowledge of healthcare privacy and security requirements (HIA, PIPEDA, PHIPA, PCI); PIA experience in Alberta is an asset.
• Working knowledge of Privacy Impact Assessments (PIAs), security assessments, and third-party risk management (TPRM) processes in a regulated environment.
• Strong communication, organization, and customer-service skills, with the ability to operate effectively in a fast-paced environment and with minimal supervision.

Additional Knowledge/ Skills

• Experience with Clinical IT solutions such as Electronic Medical Records is an asset
• Exposure to IT due diligence activities related to mergers, acquisitions, or clinic onboarding.
• Experience participating in or supporting cybersecurity audits, assessments, or accreditations.

Education/ Certifications

• Certification and/or formal education in a related discipline, or equivalent work experience

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs.

We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

Please note, AI may be used in the selection and recruitment process.

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