Account Manager

Imagine a world where entrepreneurs and their businesses can focus on making a positive impact on the world we live in. Where they can do their work using great technology, supported by great people, that simply works the way it's supposed to

That's what we do, and we need your help.

For over 25 years, Expera IT has worked with hundreds of small and medium sized businesses, helping them with their technology needs so they can thrive, grow, and achieve their vision.You can learn more about Expera Information Technology and Vincent Fung's work here:

Imagine a world where entrepreneurs and their businesses can focus on making a positive impact on the world we live in. Where they can do their work using great technology, supported by great people, that simply works the way it's supposed toThat's what we do, and we need your help.

For over 29 years, Expera IT has worked with hundreds of small and medium sized businesses. Helping them with all their technology needs, helping them thrive and grow, helping them to achieve their vision and make our world a better place.We're looking for someone who thrives in a fast-paced, results focused environment. Someone who's self-motivated, highly organized, and ready to take ownership of their work. If you love problem-solving, staying ahead of emerging risks, and making a real impact, this is the role for you.

Why Join Us?This is not your typical office job. Our passionately engaged team of A-players is beyond awesomeWe're an energetic, fun, focused, and effective group who thrives on big challenges. We have a strong culture of freedom, responsibility, and innovation that fosters minds who wish to experience personal and professional growth on another level. Our culture is fast-paced, and we consider our work our "art," striving for excellence in everything we do.We're also super proud of the fact that we were recently named one of Canada's Top 50 Best Managed IT Companies 8 years in a row

Why Else?We offer an extensive benefits package for all full-time employees, including medical, dental, vision and more. What's that you say? You want a day off on your birthday? Consider it doneAnd... We're hiring like crazy right now Looking for smart, forward-thinking problem solvers to join our team, this means plenty of growth potential and opportunities for you, that's right, YOUOh, and one more thing, resumes are cool but do you know what's even cooler?? Cover Letters Ones that are specially written just for Expera to tell us how awesome you are. Hook us up with one of those bad boys, because we love those thingsIf inside you're saying, "Hell Yeah" please continue and see what you will do…

Role SummaryAs an Account manager, you will be part of a team that builds positive and trusting relationships with our clients by gaining understanding of their business and technology needs and presenting IT solutions to help improve their business. Focusing on improved security and increased efficiencies for the client, you will be recommending new ITstrategies and planning based on emerging technologies and services. This role will be compensated with a base annual salary plus quarterly commissions based on sales.Building a Winning CultureAt Expera, we believe in fostering a positive and empowering company culture. As an Account Manager, you will contribute to a culture of teamwork, motivation, and retention of top talent. You will be expected to:

• Collaborate effectively with colleagues and clients.
• Motivate and support team members to achieve their best.
• Contribute to a positive work environment that encourages growth and development.

Key Responsibilities

• Serving as the lead point of contact for all client account management matters.
• Schedule and conduct regular meetings with all assigned clients on a monthly or quarterly basis. These touchpoints are crucial for maintaining strong client relationships and ensuring alignment with their technology roadmap and IT strategy. During these meetings, you will:
• Discuss the client's current technology needs and future plans.
• Provide updates on new and emerging technologies that could benefit the client and any relevant security risks.
• Review and adjust the client's IT strategy to ensure it aligns with their business goals.
• Address any concerns or issues the client may have and provide relevant solutions.
• Developing and maintaining trusted advisor relationships with client contacts.
• Working with the client to generate new sales opportunities and drive successful technology adoption
• Facilitating and acquiring details and reports for the regularly scheduled governance meetings and quarterly business reviews where applicable, including tracking and follow-up on action items.
• Collaborating with sales and procurement teams to identify growth opportunities.
• Facilitating project kick-off meetings with client and Professional Services technical team members.
• Being the liaison to balance both the clients' and Expera's needs.
• Negotiating contract changes to maximize profitability.
• Ensuring client contracts and billings are updated as needed, following Expera's governance around client contracts and processes on such items.
• Managing service delivery escalations by following processes defined by the Technical Operations Team.
• Identifying client and internal issues, challenges or roadblocks and work with internal teams on identifying solutions to improve internal processes and client satisfaction.

Sales Management PracticesTo ensure the success of our sales team, we follow effective sales management practices where you are required to:

• Set clear performance metrics and goals.
• Participate in regular performance reviews and feedback sessions.
• Engage in ongoing training, role practice, and development to enhance your sales skills and knowledge.
• Complete vendor and technology training sessions and certifications as required by the Sales Manager

Detailed Sales ProcessAs an Account Manager, you will also follow a structured sales process to ensure consistency and effectiveness by:

• Following a defined sales methodology to identify and qualify opportunities with clients.
• Developing and presenting tailored IT solutions to meet client needs.
• Tracking and managing sales activities using our CRM/PSA systems.
• Ensuring timely follow-up and communication with clients throughout the sales cycle.

To be successful in the Account Manager role, you must:

• Have a passion for helping and teaching others whether they be clients or coworkers.
• Are decisive after doing necessary diligence but also know when to ask for help.
• Appreciate culture of empowerment and accountability to a team.
• Own your mistakes and learn from them.
• Put client's and team's needs first.
• React with an appropriate sense of urgency.
• Welcome variety and react to change with flexibility and an open mind.

Account Manager Requirements:

• Recognized post-secondary certificate, diploma, or bachelor's degree in a related field or equivalent work experience.
• 1-3 years of experience in Account Management.
• Basic to advanced knowledge of the IT industry and related products and services.
• Strong focus on the customer service experience.
• Effective communication skills, both written and verbal.
• Excellent Time Management and Organization Skills.
• Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Ability to manage priorities independently.
• High Level Proficiency in Microsoft productivity tools
• Highly motivated, proactive, and professional with excellent interpersonal skills.
• Ability to work effectively both independently and as part of a team.
• Keen attention to detail and strong problem-solving abilities.

Work Environment

• Full-time position, typically 40 hours per week, with occasional overtime as required.
• Office-based role working out of our Calgary office with some Hybrid work.
• Opportunities for professional development and career growth within the company.
• Legally entitled to work in Canada without sponsorship.

Reports to: Vince Fung, Founder and CEO

Expera IT's Core Obsessions:

• Own It & Get 'er Done Right
• Prevent the Preventable
• Deliver Service That Wows, Stat
• Pursue Growth & Learning
• Collaborate & Communicate
• Be Confident Yet Humble

Application Instructions:

We are looking for A-Players to join our high performing team of exceptional technology professionals. Here's what you can expect in our recruitment process:

Step 1: Application ReviewSubmit your resume and a video cover letter to showcase your accomplishments and why you believe you're a great fit for Expera IT.Step 2: 15 Minute ChatHave a preliminary phone interview to review your qualifications, skills, and fit for the position.Step 3: Meet Our VP of Client SolutionsEngage in a conversation with your future manager to establish a connection and mutual understanding while demonstrating your expertise through virtual exercises and scenario-based questions to evaluate your ability to handle complex account management challenges.Step 4: Culture Fit InterviewParticipate in a virtual video call to discuss your experience, match with the team, and to understand expectations.Step 5: Meet Our CEOHave a virtual conversation with our Founder & CEO, Vince Fung.Step 6: Offer

Receive an official offer letter, contingent on a successful reference check and clean criminal background check, to start an exciting and rewarding journey with Expera IT.We value diverse perspectives and understand that not every candidate may meet all the requirements listed above. We encourage individuals who believe they possess most of the skills and experience to apply. We welcome applications from candidates who can bring unique strengths and perspectives to our team.