release specialist

2 weeks ago

Richmond BC VA X, Canada Speed Jet Supply Chain Solution Full time $72,000 - $96,000 per year

Company Overview:

Speed Jet Supply Chain Solution is a dynamic and growing supply chain consulting company committed to delivering high-quality products/services to our clients globally. As we expand our operations, we are seeking a skilled and experienced Customs Broker to join our team. The ideal candidate will play a crucial role in ensuring compliance with customs regulations and facilitating smooth international trade operations.

Responsibilities:

Provide related customs service to clients and carriers, including tracing/tracking shipments, verifying charges, issuing cheque requests.

  • Responsible for imaging/scanning files through the Document Management tool and moving files to appropriate folder.

  • Process shipments using SWI Single Window Initiative with all applicable PGA's – Government Agencies while using existing client HS code database.

  • Understand how to perform a credit release request during regular houses and afterhours.

  • Ensure all paperwork has the information to process for customs clearance and if require reach out to clients/carriers/vendors for any missing info.

  • Ensure clients and carriers are updated with any processing delays. Inform Sr. Customs Specialist of any issues or delays so they can further action if required.

  • Responsible for making sure all correspondence including client communication emails is imaged using SSD Solid State Drive technology to the entry file.

  • Participate in team efforts to achieve departmental and company goals and provide input in the effective operation of the customs department.

  • Provide back up administrative support to reception to answer telephone calls.

  • Promote effective communication and cooperation by promoting harmonious relations.

  • Answer all emails after regular business hours and ensure all are actioned appropriately.

  • Must be able to work independently and meet daily targets.

Qualifications:

  • High school diploma or higher
  • Commitment to exceptional customer service
  • Strong understanding of business math, percentages, conversions, etc
  • Strong attention to details
  • Ability to accurately key 40 wpm
  • Professional demeanor, flexible attitude and have the ability to efficiently multi-task
  • Well developed analytical and time management skills
  • Ability to handle large volumes of work and meet tight deadlines
  • Basic knowledge in Customs operations, laws and regulations and other government departments is an asset
  • Flexible schedule is an asset
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills. Proficiency in Cantonese or Mandarin is considered an asset.
  • Proficiency in relevant software and tools, such as customs brokerage software and MS Office Suite.

Job Types: Full-time, Permanent

Pay: $22.00-$24.00 per hour

Expected hours: 40 per week

Benefits:

  • Casual dress
  • Dental care
  • Extended health care
  • Paid time off
  • Vision care

Work Location: In person

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