Product Operations Specialist

2 days ago

Richmond, Canada UniUni Full time

About UniUniUniUni is a fast-growing logistics technology company transforming last-mile delivery for the e-commerce industry. Our platforms empower drivers, warehouse teams, and clients to operate with speed, visibility, and reliability across a North American network. As we continue to expand, we are seeking a Product Operations Specialist to help bring our internal tools and delivery apps closer to the people who use them every day. About the roleAs a Product Operations Specialist, you’ll serve as the critical link between our Product teams and the frontline users of our platforms and applications — including UniUni’s operations staff and delivery drivers. You will support two core product lines: Unimap, our centralized operations management system, and the UniUni Driver App, used daily by drivers to complete delivery routes. Your job will be to help ensure new features and tools are understood, adopted, and continuously improved through real feedback from the field. What you'll doTraining and Enablement Prepare training materials, user guides, and SOPs ahead of product or feature launches. Organize and deliver product training sessions for warehouse teams, station managers and drivers - onsite and remotely. Act as a go-to resource during the first days after new feature releases. User Feedback and Insights Collect structured feedback from frontline staff and drivers regarding new features, workflows, and usability issues. Observe how tools are used in real operational settings and identify improvement opportunities Work closely with Product Managers and Designers to inform future iterations based on user input. Cross-Functional Support Collaborate with Operations, QA, and Product team to ensure alignment between real-world workflows and system design.  Participate in feature brainstorming sessions, sharing frontline insights to help guide product decisions. QualificationsWhat We’re Looking For 1–3 years of experience in operations, logistics, training, or product support roles—ideally in a fast-paced tech or logistics company. Comfortable traveling and spending time onsite in warehouse and delivery environments. Excellent communication and presentation skills; able to explain technical concepts to non-technical users. Self-starter with a strong sense of ownership and a proactive, collaborative mindset. Quick learner with high curiosity and eagerness to understand how product and operations work together. Nice to Have Familiarity with delivery operations, warehouse systems, or mobile apps for logistics. Experience working with product or UX teams. Multilingual (English + Chinese or Spanish) is a strong asset.The pay range for this role is:55,000 - 75,000 CAD per year(Remote (Canada))PIae90d1c4b410-30511-39180636

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