Admin/Treatment Coordinator

5 days ago

Mill Bay Health Implant Centre Mill Bay Road Mill Bay British Columbia Canada Passion Dental Full time
Position: Treatment CoordinatorLocation: Mill Bay, BCClinic: Mill Bay Dental Health 
We know that exceptional patient care goes beyond scheduling appointments and processing paperwork—it's about creating a welcoming experience, building trust, and ensuring every visit is smooth and stress-free.
We're looking for a skilled and compassionate Treatment Coordinator to join our team at Mill Bay Dental Health, a proud part of the Passion Dental Group. As the Treatment Coordinator, you will be the liaison between our patients and our clinical team, helping ensure every patient receives clear, timely, and supportive guidance regarding their treatment plans. Your ability to build trust and deliver a seamless front office experience will be vital to our success.
Specifics about the role:

Job Type: Full-time
Schedule: Monday - Thursday 9-5
Benefits: Extensive benefits package, On-site parking, Uniform allowance

About the Clinic:
At Mill Bay Dental Health, we are committed to delivering top-quality care and five-star patient experiences. Our team prioritizes education, personalized treatment, and the latest technology to provide safe, comfortable, and long-lasting dental care.
Beyond dentistry, we build lasting relationships based on trust, honesty, and exceptional service. If you're passionate about patient care and looking for a supportive, growth-oriented team
What you'll do:

Greet and interact with patients in a friendly and professional manner
Present and explain treatment plans clearly, answering any patient questions
Coordinate and schedule appointments to optimize clinic flow
Process referrals and manage patient correspondence
Follow up with patients regarding pending treatment and next steps
Maintain accurate and up-to-date patient records using electronic medical records (EMR) systems
Collaborate with the front office team and support general administrative duties as needed
Ensure a patient-first mindset is reflected in every interaction

What you'll bring to the role:

Minimum 3 years of dental administration experience and 1 year of treatment coordination experience
Experience and competency with treatment planning
Proficiency in electronic medical record systems; knowledge of Cleardent software is an asset
Solid understanding of dental terminology, including implant procedures
Strong communication skills, both verbal and written
Excellent critical thinking and problem-solving abilities
High attention to detail with strong organizational skills
Ability to multitask and thrive in a fast-paced environment
A team-player mentality and the ability to contribute to a positive team culture

Who we are:
Welcome to Passion Dental Group, a team of dedicated dental professionals committed to providing exceptional care and building a community of like-minded individuals who share our values. We believe in creating a positive, supportive culture that stimulates personal and professional growth. We invest in our people first and create a community that fosters personal success. Visit to learn more.
#PassionHP2

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