National Account Manager

3 days ago

Woodbridge, Ontario, Canada MCA - Merchandising Consultants Associates Full time

MERCHANDISING CONSULTANTS ASSOCIATES

Department:
National Accounts

Location:
Head Office – Woodbridge, ON

Job Type:
Full-Time Permanent

MCA is a proudly Canadian owned and operated leader in retail merchandising and in-store execution. We partner with Canada and the USA's top brands, delivering exceptional service that blends agility, experience, and a people-first mindset. Our mission is to provide executional excellence and agile in-store support, so brands thrive where it matters most, on the shelf and in the hands of consumers.

Wage:
$ 50,000 - $70,000

Hours:
40 hours per week

Schedule:
Monday to Friday, 9:00AM to 5:00PM

KEY RESPONSIBILITIES

We're seeking an Account Manager responsible for managing sales, client relationships, and the growth of their team. A successful candidate will sustain long-term relationships with assigned clients, provide strategic development, and lead National Account Coordinators to achieve client retention and organic revenue growth.

  • Provide strong client recaps on programs and identify new opportunities to retain and upsell.
  • Wrap up customer projects on time while adapting to sudden changes.
  • Follow up with clients who express concerns or issues.
  • Instill trust and confidence with clients through regular meetings.
  • Demonstrate a full understanding of budgets and ensure targets are achieved.
  • Identify upselling opportunities and create action plans to achieve sales goals.
  • Introduce clients to other MCA services and educate them about these offerings.
  • Ensure the field is set up for success through open communication and positive energy.
  • Communicate information clearly and accurately, both verbally and in writing.
  • Take the initiative to explore and suggest new approaches to improve quality and organizational effectiveness.
  • Ensure call reports are properly set up in the system and paperwork is translated and posted to the web in a timely manner.
  • Track performance consistently and measure results against customer KPIs.

OUR IDEAL CANDIDATE

  • Possesses a university or college degree in Business Administration or a related field.
  • Has at least 3 years of experience in account management or a related field.
  • Utilizes strong written and oral communication skills, including effective presentations.
  • Is proficient with Word, Excel, databases, and email.
  • Demonstrates strong planning, organization, and attention to detail.
  • Is proactive, customer-focused, and results-driven.
  • Has a proven track record of client retention and growth.

APPLY NOW

Applicants must reside in the specified location and be legally eligible to work in Canada.

MCA is an equal opportunity employer and provides accommodations throughout the hiring process.

Apply now and join a people-first team committed to meaningful work and measurable impact.

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