International Relocation Counselor

Weichert Workforce Mobility is hiring for an Internation Relocation Counselor in Toronto, Cananda. The Workforce Mobility Counselor-International is responsible for facilitating the overall relocation

process while relocating employees who are transferring to or from an international location. The

position provides transferee case management, customer satisfaction and service delivery, supplier

coordination, and revenue generation, while supporting One Company initiatives for cross-selling

business.

Essential Duties and Responsibilities:

• Acts as the Weichert Workforce Mobility main point of contact for administering the various

phases of the international relocation process. Oversees the delivery of relocation services to

transferees and their families using Weichert's best practices and service standards to ensure a

high-quality service delivery experience.

• Conducts a thorough needs assessment at the onset of the transfer process to establish the

transferee's specific requirements and address any custom needs. Works with the transferee

and/or family to ensure all needs are understood and met and adjusts services and counseling

to changing needs and conditions throughout the move process.

• Seeks opportunities to assist customer in the analysis of purchase versus rent and closely

manages and monitors the home finding process, ensuring the Company maximizes its referral

fee income and collection. Responsible for the timely and accurate input of related data and the

management of all opportunities through completion.

• Proactively provides continuing advice and support to both the client and transferee,

maintaining regular contact throughout the relocation period. Provides direction to the

transferee including policy and benefits counseling, work flow administration, home marketing

and home finding support, household good shipments, settling in services, expense processing,

cross cultural and language training, visa and immigration support, currency impact, travel,

oversight of benefits utilization, financial services, supplier coordination, etc

• Coordinates, supports, manages, and reviews the cross-sell and delivery of third party services

to transferees by Weichert Affiliates (WFS, WCH, WTS, WRA and WIA) and Weichert's external

supplier network relative to home sale, lease cancellation, temporary living, move management,

visa and immigration, language, destination services, settling in, and spousal counseling

processes.

• Reviews and evaluates exception requests and challenging situations, and provides solutions to

clients in the support of move-based scenarios that arise. Provides recommendations to the

transferee, Client Service Director, and/or client contacts regarding appropriate courses of

action when outside of their own scope of authority.

• Understands and manages costs and expenses related to relocation deliverables, maximizing the

benefits while minimizing expenses and costs.

• Measures customer satisfaction on a timely basis. Ensures that transferees receive, complete,

and return the automated Customer Service Evaluations within 30 days of their completion

dates. Works with the Client Service Director to manage issues that arise in the process with a

proactive approach.

• Responsible for the accurate and timely documenting of conversations, exceptions, and

correspondence in the WIN system. Maintains file documentation and ensures data integrity.

Adheres to Weichert's privacy and policies standards at all times.

• Performs other duties as assigned.

Minimum Qualifications:

• High school diploma or GED

• Bachelor's degree preferred

• Real estate license strongly preferred or obtained within one (1) year of hire

EXPERIENCE

• Two (2) to four (4) years of domestic relocation experience required

• International mobility/expatriate experience strongly preferred

• Direct client interaction and advisory experience required

KNOWLEDGE, SKILLS, AND ABILITIES

• Experience with Real Estate laws and practices, financing, and disclosure

• Ability to speak multiple languages preferred

• Proficiency in Microsoft Office suite of products

• Ability to multitask in a fast-paced environment

• Basic math skills including addition, subtraction, multiplication, division, percentages, and

fractions

• Excellent customer service skills

• Knowledge and ability to use typical office equipment (PC, calculator, fax machine, etc.)

The estimated base salary range for this position is $60,000 - $80,000 (annually). The rate of pay offered is dependent upon several factors, including but not limited to, the candidate's relevant skills, education, work experience, job location/geographic region, and/or certifications.