Current jobs related to Box Office - Oakville, Ontario - Town of Oakville

  • District Manager

    27 minutes ago

    Oakville, Ontario, Canada Acosta Group Full time

    DescriptionWe are currently looking for aDistrict Managerto join our innovative, growing company. The District Manager is responsible for building and maintaining a team of Sales Representatives. The District Manager is required to manage the Sales Representatives and drive sales in Big Box and Grocery accounts. The District Manager will work closely with...

  • Accountant, Assurance

    3 minutes ago

    Oakville, Ontario, Canada Doane Grant Thornton LLP Full time

    ">Discover Your ImpactYou know those big cities that still feel like small towns? Where everyone's friendly and helps each other out? That's like Doane Grant Thornton. Except here we're all professionals and there isn't a mayor or a general store. What we're trying to say is that we're a large and growing professional services firm that still feels like a...

  • Commercial Account Manager

    13 minutes ago

    Oakville, Ontario, Canada Axis Insurance Full time

    Axis Insurance Managers Inc. dares to be Elite. We strive to be the best in our industry, helping people protect what matters most to them. We innovate. We collaborate. We push ourselves, and one another, to be more than we were the day before. To work with us means approaching each day with a passion for what you do, knowing that you make a difference –...

  • Meat & Seafood Team Leader (Department Manager)

    29 minutes ago

    Oakville, Ontario, Canada Whole Foods Market Full time

    Responsible for overall leadership of assigned team(s). Responsible for all aspects of daily operations, including profitability, expense control, buying, merchandising, labor, regulatory compliance, and special projects as assigned. Accountable for Team Member hiring, development, corrective actions, and separations. All Whole Foods Market Retail jobs...

  • Manager, Domestic Tax

    35 minutes ago

    Oakville, Ontario, Canada Doane Grant Thornton LLP Full time

    As aTax Managerin our Domestic Tax team, you'll work with a wide variety of clients and build your experience in new industries. Working with some of Canada's top gurus in Tax, a career in tax at Doane Grant Thornton is an opportunity to create your unique career journey .Joining our robust team of over 400 tax professionals means you'll collaborate with...

  • Bilingual Patient Reimbursement Specialist

    26 minutes ago

    Oakville, Ontario, Canada BioScript Solutions Full time

    Empowering lives, healing hearts, embracing futureAre you ready to make a lasting impact in specialty care? We're seeking a dedicated and dynamic Bilingual Patient Reimbursement Specialist to join our Patient Support Programs at BioScript Solutions, where we put our patients first We are looking for an engaged individual to take on the role of Bilingual...

  • Commercial Account Manager

    15 minutes ago

    Oakville, Ontario, Canada Axis Insurance Managers Inc. Full time

    Axis Insurance Managers Inc.13 days agoHybridOakville, OntarioCA$46,585 - CA$57,335/yearlySenior Levelfull_timeTop BenefitsTeam-building, contests, holiday parties, social eventsCareer growth and leadership opportunitiesComprehensive medical, dental, disability, life insuranceAbout the roleAxis Insurance Managers Inc. dares to be Elite. We strive to be the...

  • Account Executive- Manufacturing

    14 minutes ago

    Oakville, Ontario, Canada Axis Insurance Full time

    Axis Insurance Managers Inc. dares to be Elite. We strive to be the best in our industry, helping people protect what matters most to them. We innovate. We collaborate. We push ourselves, and one another, to be more than we were the day before. To work with us means approaching each day with a passion for what you do, knowing that you make a difference –...

  • Representative, Customer Service

    8 minutes ago

    Oakville, Ontario, Canada FCT Full time $45,880 - $55,130

    Company SummaryCome work for a company that's committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other's talents. Where diversity is welcomed  and celebrated.FCT provides industry-leading title insurance, default solutions and other real estate related products and services to...

  • Implementation Manager

    22 minutes ago

    Oakville, Ontario, Canada Euna Solutions Full time

    The Opportunity:Euna Procurement is seeking an Implementation Manager, independently motivated and ready to make our high-functioning Implementation Team even better. As an Implementation Manager, you will be our new customers' primary contact, overseeing the onboarding process from end-to-end. This is a multi-faceted set of responsibilities including...

Box Office

1 hour ago

Oakville, Ontario, Canada Town of Oakville Full time

Job Details
Permanent Full Time (CUPE 1329)

Posting Status
Open to all current Town of Oakville employees and external applicants

Closing Date
Applications for this position must be received at by no later than 11:59 pm on February 11, 2026

This job posting is for an existing vacancy and therefore will be filled accordingly.

Job Responsibilities
This position reports to the Theatre Manager, with day-to-day work coordinated by the Coordinator of Box Office and Administration. This position, working in a team environment with other full-time and part time Box Office and administrative staff, is responsible for providing Box Office and administrative support and specific duties include:

Customer Service, Ticket Sales, And Processing

  • Accurately sell and process single event tickets, group tickets and subscription tickets.
  • Sell Big Ticket and Big Ticket Plus Memberships and multiple tickets to patrons attending OCPA's Big Ticket Season by telephone, troubleshooting online sales or in person at the counter ahead of shows and at shows.
  • Facilitate rental client single tickets sales and subscription sales for those who offer a subscription series, ensuring accuracy for both patrons and the rental clients.
  • Provide front-line support for the Centre (by telephone & in person), answering general inquiries, providing support to customers purchasing tickets online and live streaming for shows, call support for full-time staff and additional information support for rental clients.
  • Address customer concerns and complaints promptly and escalate issues if necessary.
  • Provide clients with support with online transactions, and make recommendations for related services (e.g. local restaurants, accommodations, parking, accessibility, etc.)

Financial Balancing, Reporting And Cash Handling

  • Perform daily financial balancing for all box office and rental contract sales.
  • Maintain accurate records of all financial transactions.

Online Box Office Customer Services Support

  • Maintain the box office email account and correspond with patrons who have concerns and/or questions daily, responding in a timely and respectful manner.
  • Respond, troubleshoot, and resolve issues patrons are experiencing when using OCPA's self-serve online tickets sales function on the OCPA's website.

Box Office Logistics And Coordination

  • Ensure seat holds and complimentary tickets are held for all performances including technical, artist, sponsor, and access holds and communicate seating/ticketing the relevant department
  • Communicate accessibility needs for clients, including alternate entrances and seat removal for mobility devices.

Box Office Administration And Marketing Functions

  • Use ticketing software pop up functions to create custom and show specific information notes to assist patrons with special information regarding shows they are purchasing tickets for and set up single events to sell at the specified date and time.
  • Assist the Coordinator Box Office Administration to set up rental client subscription events in the ticketing software as required.

Office Administration

  • Review and proof all customer facing materials being displayed in the box office vestibule, lobby, and online.
  • Collect and record Key Performance Indicators such as attendance, ticket sales, Socan, Resound.
  • Update daily financial journal and back-up OCPA ticketing software Scheduler to ensure uninterrupted scheduling operations.

Contract Administration

  • Generate contract and prepare settlements for Coordinators review and execution. Review for accuracy Distribute to clients and ensure payments are received and process Accurate record retention and share contract details to impacted teams
  • Provide ticket sales information to rental clients
  • Administer rental contract and develop strong working relationships with the OCPA's rental clients to handle conflicts, inquiries, requests, booking changes etc. by phone and email.
  • Create, and maintain rental client and Big Ticket Artists folders for each artist on a per season basis.
  • Support Coordinator to onboard PT staff and train in box office software and procedure.
  • Provide Continued support and mentorship, offering insights and best practices for the part time staff. Answering questions or addressing any concerns they may have during shifts
  • Must be willing to work shifts (including days, evenings and at least 2 weekends a month) on a rotational basis September through to July, depending on operational need;
  • Other duties as assigned.

Qualifications

  • Secondary school graduation plus a minimum of one-year related box office experience.
  • Background in Administration, Accounting or a related field and knowledge of Box office/Live Performance is preferred.
  • Prior experience compiling daily cash reports and preparing bank deposits is required.
  • An equivalent combination of education and experience may be considered.
  • Experience working or volunteering in live performance and culture is preferred.
  • Knowledge of Box Office ticket selling software, Microsoft Office Suite, Moneris, or other payment solution product, CIS, Open Text, Vision Suite and Ultra VNC Viewer, keyboard skills, basic accounting, customer service experience is required
  • Knowledge of the theatre and how it operates are an asset and benefit while performing the job.
  • Exceptional organizational skills and the ability to work and multi-task in a fast-paced environment.
  • Exceptional front-line customer service skills that demonstrate the ability to communicate effectively and professionally with the public and staff.
  • Testing in core skills will be a part of the interview process.
  • Please note that successful candidates, who are new hires and/or who have not performed in this position previously will be required to provide a satisfactory criminal record check dated within the last 30 days as a condition of employment.

DATED:
January 30, 2026

The Town's recruitment software includes elements of artificial intelligence to assist in the screening and short-listing of qualified candidates.

This job profile reflects the general requirements necessary to perform the principal functions of the job. This does not include all of the work requirements of the job. Applicants are required to demonstrate through their application and in the interview process that their qualifications match those specified.
The minimum threshold score for each of the testing and interview components of the recruitment process is 70%
We thank all applicants and advise that only those selected for an interview will be contacted.