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Deal Desk Specialist

2 weeks ago

Richmond Hill, Ontario, Canada OpenText Full time

Opentext - The Information Company
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

CLOUD DEAL DESK SPECIALIST
Opentext – The Information Company
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

Our global Deal Desk and Commercial Operations teams play a critical role in enabling OpenText's growth by supporting complex, high-value transactions across cloud, on-premise, and hybrid solutions. Working closely with Sales, Finance, Legal, and Product teams, we ensure deal structures that meet customer needs while maximizing long-term value and profitability for OpenText.

YOUR IMPACT
As a Cloud Deal Desk Specialist at OpenText, you will be a trusted commercial advisor supporting Sales and senior leadership through the evaluation, structuring, and approval of complex transactions. You will apply strong financial, contractual, and commercial judgment to cloud and on-premise deals, ensuring compliance with corporate policy while driving optimal outcomes for both customers and OpenText.

You bring a deep understanding of pricing models, revenue recognition, and contract structures, combined with the ability to collaborate across global, cross-functional teams. Your insights into deal trends, pricing strategies, and commercial risk will directly influence executive decision-making and contribute to a streamlined, scalable sales process.

What The Role Offers

  • Creating and advising on alternative and innovative pricing strategies and deal structures for Cloud (SaaS), services, and on-premise solutions that meet customer requirements while maximizing revenue and profitability.
  • Developing a strong understanding of OpenText products, pricing frameworks, and contracting principles.
  • Analyzing deal structure, pricing, and revenue trends across regions and product sets, and providing insights to senior decision-makers.
  • Partnering closely with Sales and cross-functional teams including Legal, Professional Services, Security, Sales Operations, Product, and Support to ensure consistency and value throughout the deal cycle.
  • Communicating with Sales leadership and senior executives to provide Deal Desk guidance, review transactions, and apply approval requirements in line with corporate policies.
  • Representing the office of the CEO and CFO in the evaluation and approval of commercial transactions to ensure maximum overall value.
  • Owning preparation of P&L models for Cloud deals, pricing for on-premise transactions, contract renewals, and issuance of approved pricing.
  • Participating in, and at times leading, commercial negotiations with customers and internal stakeholders, coordinating technical, financial, and legal aspects of complex deals.
  • Continuously enhancing and optimizing Deal Desk processes to streamline the sales cycle and improve efficiency.

What You Need To Succeed

  • 3–5 years of experience in Deal Desk, Finance, Bid Management, Accounting, Legal, Purchasing, and/or Sales Operations.
  • Proven experience working with senior management up to CEO level and building strong, collaborative relationships with Sales teams.
  • Bachelor's degree in Finance, Business, Law, or a related field required; Master's degree and/or professional designation (Accounting, Finance, or Legal) is a plus.
  • Exceptional communication, interpersonal, and cross-functional influencing skills.
  • Fluency in English; additional languages are an asset.
  • Strong ability to quickly read, analyze, and interpret revenue and commercial contracts.
  • Self-motivated, adaptable, and eager to learn and apply new skills in a dynamic environment.
  • Experience delivering high-quality commercial guidance under tight timelines.
  • Demonstrated success working with global, virtual teams across multiple geographies.
  • Ability to communicate effectively with both technical and commercial stakeholders involved in solution development.
  • Strong business and financial acumen, including the ability to draft and review commercial contract language.
  • Experience in the cloud services or SaaS industry is a distinct advantage.
  • Advanced Excel and PowerPoint skills, with strong organizational and time-management capabilities.
  • Expertise or exposure to US GAAP revenue recognition rules is an asset.
  • Willingness to support and collaborate with other Deal Desk managers as required.
  • Some travel may be required.

ONE LAST THING
At OpenText, you'll be part of a global community built on trust, innovation, and collaboration. As a Cloud Deal Desk Specialist, you will play a key role in shaping high-impact commercial decisions, enabling Sales success, and supporting OpenText's continued growth in a cloud-driven world.

Choose OpenText if you're passionate about solving complex commercial challenges, working with talented global teams, and making a measurable impact on how enterprise technology is bought, sold, and delivered.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation:
At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. A summary of those benefits can be found on our Why Join Us page. As you move through the hiring process, we're happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range:
$63,140 - $103,730; Depending on the candidate's education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure:
As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.