PAM Operations Analyst

21 minutes ago

Toronto, Ontario, Canada Insight Global Full time

JOB DESCRIPTION

Insight Global is looking for an PAM Analyst to support one of our enterprise clients on their Privileged Access Management team. This role will focus on maintaining and enhancing the organization's PAM solutions, with a preference for experience in CyberArk Vault. The ideal candidate will also have a solid understanding of IT service management practices, particularly in incident and change management processes. This candidate is expected to go on-site 1 day/week.

REQUIRED SKILLS AND EXPERIENCE

  • Provision and deprovision privileged accounts in the PAM solution.
  • Collaborate with stakeholders to gather privileged accounts
  • Perform reporting and analysis of Privileged Account Inventory (PAI) data to drive onboarding into the PAM solution.
  • Document and run IAM procedures related to PAM activities such as password compliance and ID checkout processes.
  • Lead PAM-related User Acceptance Testing (UAT) and Production Implementation Verification (PIV).
  • Generate regular and ad-hoc reports from the PAM solution (e.g., PAM inventory, account checkouts, compliance status).
  • Manage incidents and issues for in-scope systems in agreed-upon working hours.
  • Looking for 6-7+ years of experience

NICE TO HAVE SKILLS AND EXPERIENCE

  • Certifications in ITIL, CyberArk, or related technologies
  • Experience supporting identity and access management (IAM) systems or security operations
  • Familiarity with ticketing tools such as ServiceNow or Jira

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